Need assistance

[Pastor JW]

On Thursday 19 March 2009 5:26:17 pm Raymond Land wrote:
> Hello to all and especially to anyone who can help.  I just received my
> first laptop from Dell using the Ubuntu system.  I am NOT very astute with
> computers and struggle with some of the lingo so if you respond understand
> that I may need clarification on some things.
>
>
>
> I use a Dell computer at home and purchased the laptop so that I could have
> email and web access when I am away from the house.  My biggest problem is
> this. I have not been able to access the web via WiFi.  I contacted Dell
> and was told that, because it is an Ubuntu system, I must work directly
> with Ubuntu.  I did get one Dell Tech to speak with me but he didn't have a
> clue as to how to solve my problem.
>
>
>
> When I begin, I click the Ubunto Icon, then Systems, then Administration,
> then Network.  A window opens entitled Network settings. This window offers
> three options for connecting to the internet, one of them is Wireless
> Connection.  Unfortunately all of the window choices are in grayscale and
> none of them respond to the cursor.  No one at Dell knows what to do at
> this point and neither do I.
>
>
>
> Within the Network Settings Window there is a link entitled "unlock".  When
> I click this link I am prompted for an Administrator Password.  Where do I
> get this password if I need it?  The folks at Dell say they don't have a
> clue.  Does everyone go through this?  Do I have a mfr. problem?  Am I
> stupid?  Who can help me?

OK!  Strange they didn't shirt you to their Ubuntu support, ...they did me!  
You need to say which model of laptop you have and which version of Ubuntu. 
Also which wificard that is installed.  and check that there is not a switch 
to manually shut of wifi.  Mine was shipped with the switch off so that might 
be standard.  Network Manager which comes standard ought to scan and connect 
pretty much all by itself if the switch is on.  Does it connect as a wired 
(network cable) connection?  



-- 
73 de N7PSV aka Pastor JW <n><   PDGA# 35276
http://the-inner-circle.org
http://groups.yahoo.com/group/the_original_inner_circle
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