Troubleshoot Installation

[Derek Broughton]

Charlie Kravetz wrote:

> On Fri, 02 Jan 2009 15:50:44 -0400
> Derek Broughton <derek at pointerstop.ca> wrote:
> 
>> Charlie Kravetz wrote:
>> 
>> > 
>> > Can you file this on launchpad? I know the system sent it to the
>> > users mailing list, but it never gets worked if it stays here.
>> 
>> The SYSTEM didn't send it to a users list.  An official Ubuntu bug
>> reporting tool did so, so it's clearly the right place for the report.
>> 
>> At this point, suggesting they file a report on Launchpad every time
>> a user uses report-bug is nothing more than spam
>> 
>> 
> 
> So, would it be better if these are never seen or worked? The tool
> sends them hear. How many are seen by developers and actually fixed? Is
> it not better to ask to have it filed in the right place than to leave
> the reporter thinking they have done that? I would appreciate knowing
> the bug I think I sent in is being ignored!

So direct your complaints to the correct place - the developers who have not 
fixed this bug, even though its been around for 5 years, instead of telling 
people to duplicate the kind effort they've already taken.