9.10 is a black eye for Ubuntu - suggestion for the future

[Pastor JW]

On Thursday 26 November 2009 4:21:51 pm Christopher Chan wrote:
> > I never looked to Dell to answer any questions, so I can't vouch for how
> > good they were or are.
>
> I thought support was provided by Canonical or something and not Dell?

What I have seen from Dell is that they supply and assist with software which 
enables any of their Ubuntu loaded machines to work very well.  Extremely 
well indeed in my case!  However, there is commonally a hardware difference 
between a 1525 and a 1525n for instance.  They do NOT go so far out of their 
way to make a machine which was not intended for Ubuntu work correctly under 
Ubuntu, instead they even send you off to their vista or xp support units!  
Your service tag gives them the needed information as to the OS installation.  
The customer should be able to buy what he wants in the first place and is in 
fact the war that Linux is fighting in the marketplace.  You want the choice 
for a factory installed Ubuntu?  Then you really need to support those 
offering that choice or you'll no longer have a choice.   

-- 
73 de N7PSV aka Pastor JW <n><   PDGA# 35276
http://the-inner-circle.org  _Registered Kubuntu User: #27403
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