Forget Hardy

Oliver Grawert ogra at ubuntu.com
Wed Jun 11 14:24:49 UTC 2008


hi,
Am Mittwoch, den 11.06.2008, 09:54 -0400 schrieb Bart Silverstrim:
> And of course they don't want to actually learn about the topic? No 
> no...we must always assume that we need to act as unpaid consultants for 
> that users whims because they need to get a specific task "done" right 
> now? Isn't that what paid support people are for?
wel, you are free to not answer and give someone else the opportunity if
it annoys you enough that you just want to throw a manual at them :)
> 
> You're making it sound like education and willingness to learn are bad 
> things that should be avoided. I shudder at the "newbie" asking, without 
> any jargon, how to set up a mail server with zilch knowledge of how to 
> even install the operating system and zilch patience to learn what 
> they're doing. They're usually the first ones to spout off about how 
> terrible it is in the process despite their ignorance.
well, they usually want to get the task done and are stuck, if the task
is harder on ubuntu than on windows i would say we need to improve
here ... such feedback is good and valuable for us developers to make
the software more user friendly ... and yes, i'd love to be able to have
a mailserver set up with five mouseclicks in ubuntu ...
> 
> This is a service, advice from this list and war stories shared. And 
> most of the people have advice to give because they went through this 
> stuff themselves. They impart this onto others so the user doesn't need 
> to ask the question again.
well, but there are new users on a daily base, do you expect them to be
up to speed right away ? 
> 
> You're talking about the spirit of Ubuntu. The spirit of Ubuntu doesn't 
> include encouraging ignorance and reliance on others. It means sharing 
> information and learning to make you a better person for the experience.
> 
but also to get this information across in a respectful human way ...

ciao
	oli
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