Supposed rudeness [was: Re: unsubscribing]

[Mario Vukelic]

On Fri, 2008-07-11 at 13:44 -0400, Michael "TheZorch" Haney wrote:
> I'm not sure if anyone of you realize this or not (or even care) but you 
> drove this person away. 

What are you talking about? He tried to unsubscribe by posting to the
list, and Brie Gordon provided an answer in a pretty friendly or at
least not offensive way. He even added a "Regards".

>  This is one of the BIGGEST complaints I hear 
> from people about Linux is that the community isn't kind to newbies, and 
> you're proving their statement right with how this guy was treated in 
> this group.  

What do you mean? From what I can see in my personal list archive as
well as on Google, Kauê Linden posted 7 times to the list:

Once about how to set up a Brazilian keyboard without dead keys on his
MacBook Air and got a quick reply that solved his problem. Then followed
5 posts of chit chat about small laptops, especially the Air and its
suitability for Ubuntu, in the same thread.

And then he unsubscribed.

So, how was he treated wrongly?

> He didn't get flamed but nobody really tried to actually 
> help this guy in a way he'd understand. 

See above. Help was given within 17 minutes of his first post, accepted,
and worked.

>  It was obvious from his post 
> that he was a complete newbie to Linux and not even really that computer 
> literate either.  People's replies to his post either talked down to him 
> like he was stupid or failed to really give him the help he needed and 
> this is unacceptable considering that Ubuntu is all about Community.

I suppose to must have seen other posts by him that I and Google missed.
Could you please link to the list archives and point them out? Thanks.

By the way, someone who buys a MacBook Air to install Ubuntu on it
certainly does not look like a newbie or computer illiterate to me.

> We lost a possible Linux convert today, and it might be sometime if ever 
> that this person will consider trying it again.  I think its really sad 
> that this happened especially in a forum for a OS which touts Community 
> Togetherness as its highest resource.
> 
> Just some food for thought.

Again, I'd appreciate if you could point to the posts that did wrong.