Upgrade from Breezy
Mario Vukelic
mario.vukelic at dantian.org
Thu Feb 21 07:57:07 UTC 2008
On Thu, 2008-02-21 at 04:45 +0100, Sam Przyswa wrote:
> MailScanner doesn't work anymore (no more mails for my customer)
> Hylafax-server doesn't work anymore (no more faxes for my customer)
> It's now AM 5.00 and I'm beginning the work about yesterday PM 7:00
> Thanks Ubuntu
Huh? It would be more productive if you wrote what exactly is wrong with
MailScanner and Hylafax, I'm sure someone on the list will be able to
help you get them running again. Also, get some sleep.
If you still want to blame someone after getting some sleep, blame
yourself for not following proper processes:
1. You did not stay on top of the support cycle of a customer's
machine, which exposed the customer to security risks and forced
you into a hasty upgrade
2. You were making fundamental changes to a customer's live system
without testing them first on a non-essential system.
Both actions go against the collective wisdom of decades of computer
support.
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