troubleshooting sound problems

sktsee sktsee at
Sun Feb 17 00:25:51 UTC 2008

On Sun, 2008-02-17 at 02:15 +0900, Tomoki Taniguchi wrote: 
> I need help getting my sound card working on my laptop.
> the sound card was working under windows prior to installing gutsy,
> so i know the hardware works.
> "aplay -l" gives me
> **** List of PLAYBACK Hardware Devices ****
> card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 0: Intel ICH [Intel
> 82801DB-ICH4]
>   Subdevices: 0/1
>   Subdevice #0: subdevice #0
> card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 4: Intel ICH -
> IEC958 [Intel 82801DB-ICH4 - IEC958]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
> card 1: Modem [Intel 82801DB-ICH4 Modem], device 0: Intel ICH - Modem
> [Intel 82801DB-ICH4 Modem - Modem]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
> so it seems the sound card is recognized.
> i've checked alsamixer to make sure all the settings are unmuted.
> but i still get no sound when i play an mp3 or a video file.
> is there anything else i can try?
> TIA,
> Tomoki

Is it only mp3's or vid files where you get no sound, or do you not get
any sound period?

If you have no sound at all, can you post the complete output from the
following commands run in a terminal?

$ sudo hwinfo --sound
$ lsmod |grep snd

If you get a message that hwinfo isn't installed, issue the command
"sudo apt-get install hwinfo" and then run it.

If it's only with mp3's and vid files that you don't have sound, then it
may be that you don't have the necessary decoders installed. There's a
package in the multiverse repository that grabs a lot of packages that
provide mp3 playback and other stuff. If you have the multiverse
repository enabled, you can install it with Synaptic or with "sudo
apt-get install ubuntu-restricted-extras" (if you are on a slow
connection like dial-up, this will take a long time).


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