Ubuntu Newbies Project (UNP)

[David Foster]

I can see some sort of Help ticket system to supplement an IRC channel. That 
way a "n00b"(isn't that a bit derogatory?) can fill out a support ticket 
which could be assigned to someone who could make IRC or IM contact to solve 
the problem.

On 6/8/05, Benjamin Zeller <zeller at ibh-wor.de> wrote:
> 
> On Wednesday 08 June 2005 14:46, James Wilkinson wrote:
> > Stephen R Laniel wrote:
> > > IRC support is fine too, but I suspect that's already
> > > self-limiting your audience to people who are way more
> > > technically proficient than the audience I think we should
> > > be supporting.
> >
> > I've no idea what open-source solutions are out there, but last time I
> > had a problem with an Epson printer, they had a website with,
> > effectively, an implementation of the old talk protocol. You typed in
> > your message and the Epson person typed back. Eventually, I got a RMA
> > number (return authorisation).
> >
> 
> That's a quite good solution, but might be too much imho.
> 
> > Something like that, or a basic web page implementation of an IRC
> > channel, would be cool.
> 
> I am quite firm in implementing this. I got a ready and working solution,
> which is bound to a certain Network, but it won't be too much work to 
> rebuild
> it to work with another network (if this is needed).
> I can offer to supply the needed code (if a decision for an IRC network 
> was
> made).
> 
> I guess that the suggestions just made implify, that I'd like to 
> participate
> in this "project". What I can't state is my amount of time.
> 
> >
> > It would still require a working computer, but I think the alternative
> > of having phone support would be expensive for all concerned.
> >
> 
> I agree ;-)
> 
> > James.
> >
> 
> 
> Greetinx,
> 
> Benni
> 
> 
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-- 
David Foster
Scout Master Troop 4003
Bellingham WA
dbfoster at gmail.com
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