Support contract with canonical

[Guido Heumann]

Wouter Hanegraaff schrieb:
> Hi all,
> 
> For the past three months I've been trying to purchase an escalation 
> support contract for a small network of ubuntu desktops and a server 
> with ubuntu/canonical. However, other than an occasional "sorry for the 
> delay" e-mail I had no serious reply.
> 
> Is there anyone here on this list who managed to get a support contract 
> with ubuntu/canonical? If so, what are your experiences with their 
> support? I really hope the support team is a lot more responsive than 
> the sales team, because this is really annoying.
> 
> If anyone knows how to get in touch with ubuntu, preferably by phone, 
> please let me know.
> 
> Best regards,
> 
> Wouter
> 

I've no personal experience with canonical sales/support, but as I 
understand what I've read in several interviews with Mark, canonical 
aims for some kind of multiple-level support contracts. I mean, like 
canonical supporting other service providers who in turn support end users.
I think there is a page somewhere in the ubuntu website where local 
ubuntu service providers can register. Ah, here:

http://www.ubuntulinux.org/support/supportoptions/marketplace/

Maybe you find someone near your place.

HTH,
Guido