Support contract with canonical

[Wouter Hanegraaff]

Hi all,

For the past three months I've been trying to purchase an escalation 
support contract for a small network of ubuntu desktops and a server 
with ubuntu/canonical. However, other than an occasional "sorry for the 
delay" e-mail I had no serious reply.

Is there anyone here on this list who managed to get a support contract 
with ubuntu/canonical? If so, what are your experiences with their 
support? I really hope the support team is a lot more responsive than 
the sales team, because this is really annoying.

If anyone knows how to get in touch with ubuntu, preferably by phone, 
please let me know.

Best regards,

Wouter