US LoCo Teams ubuntu-us support

Chris Rohde veritastic at gmail.com
Fri Jul 20 03:00:27 BST 2007


Well we all know I have no problem with people asking for a little help
in ubuntu-us (god knows I do it all the time).

It will be a delicate balance though, because if you let it get out of
hand it could /really/ get out of hand, and then the channel could be toast.

Chris (bordy)



N Ali wrote:
> Whats wrong with a little division of labor? The folks in #ubuntu are
> there to help out.
> 
> I don't think there is anything wrong with hearing what people are
> having issues with, but there lots of resources specifically designed
> to help with issues.
> 
> nick
> 
> 
> 
> On 7/19/07, David Overcash <funnylookinhat at gmail.com> wrote:
>> I think the best practice, even with specific questions, is to offer what
>> spport we can from #ubuntu-us... but if we can't get them set on the right
>> path, then point them to the myriad of other resources: #ubuntu,
>> ubuntuforums.org, google, etc.
>>
>> Just my 2 cents
>>
>> -David
>>
>>
>> On 7/19/07, Aaron Toponce <atoponce at ubuntu.com > wrote:
>>> I don't know.  Initially, when we setup the channel, we got a lot of
>>> people coming in looking for support, and we'd turn them to #ubuntu.
>>> Now, we get less people joining for support, so maybe it's not all bad
>>> to answer their questions.
>>>
>>> The problem I run into is this:
>>>
>>> * Most questions are going to be very specific, usually hardware
>>> related, as the forums are turning out to be, and it's getting harder
>>> and harder to provide support.  So, I feel I need to let them know that
>>> they would get a better response and better exposure, if they went to
>>> #ubuntu or other official support channels.
>>>
>>> * How many people joining the channel looking for support are in the
>>> U.S.?  Even if we get them excited about setting up a LoCo team, in the
>>> U.S. or elsewhere, what do you think that percentage is?  I would
>>> imagine slim, if none at all.  However, I'm willing to expose anyone to
>>> LoCos, as that's where they're going to get most of their support.
>>>
>>> * I don't want #ubuntu-us to become a secondary support channel just to
>>> ease the burden off of #ubuntu and other official support channels.  I
>>> feel that if we start providing support to anyone who enters the
>>> channel, that's exactly what it will turn into.
>>>
>>> Maybe I could be more friendly to people who join, but I want to let
>>> them know that there are better resources to find the support they're
>>> looking for than #ubuntu-us.  We're not too terrible busy, so I see no
>>> reason why not to provide support, due to sheer boredom, other than what
>>> I've outlined above.
>>>
>>> That's where I stand, anyway.  Glad you brought it up, though.  But I
>>> really don't feel that I'm 'turning people away'.  I just want them to
>>> get the support they are looking for, and #ubuntu-us may or may not be it.
>>>
>>> Thanks,
>>>
>> +--------------------------------------------------------------+
>>> |Aaron Toponce               _  Join the ASCII Ribbon Campaign |
>>> |OALUG President            ( ) http://www.asciiribbon.org     |
>>> |http://www.aarontoponce.org X  Against HTML e-mail            |
>>> |http://www.oalug.com       / \ Against proprietary attachments|
>>> +--------------Best viewed with a monospace font---------------+
>>>
>>>
>>> Christer Edwards wrote:
>>>> I have been thinking about something lately concerning the #ubuntu-us
>>>> channel.  We're pasting the "this is not a support channel" all over the
>>>> walls, but why?  I see why initially, when there were two or three of us
>>>> in there, but now we have a small army yet we're turning people away.
>>>>
>>>> recently, within the last week, some people have come in for help and we
>>>> actually helped them (out of boredom?), and they ended up sticking
>>>> around and getting interested in their teams.
>>>>
>>>> Why are we turning people away when they need help?  doesn't seem very
>>>> 'ubuntu' to me anymore..
>>>>
>>>> Christer
>>>>
>>>>
>>>
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>>>
>>
>>
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