US LoCo Teams ubuntu-us support

N Ali boredandblogging at gmail.com
Fri Jul 20 02:03:37 BST 2007


Whats wrong with a little division of labor? The folks in #ubuntu are
there to help out.

I don't think there is anything wrong with hearing what people are
having issues with, but there lots of resources specifically designed
to help with issues.

nick



On 7/19/07, David Overcash <funnylookinhat at gmail.com> wrote:
> I think the best practice, even with specific questions, is to offer what
> spport we can from #ubuntu-us... but if we can't get them set on the right
> path, then point them to the myriad of other resources: #ubuntu,
> ubuntuforums.org, google, etc.
>
> Just my 2 cents
>
> -David
>
>
> On 7/19/07, Aaron Toponce <atoponce at ubuntu.com > wrote:
> >
> > I don't know.  Initially, when we setup the channel, we got a lot of
> > people coming in looking for support, and we'd turn them to #ubuntu.
> > Now, we get less people joining for support, so maybe it's not all bad
> > to answer their questions.
> >
> > The problem I run into is this:
> >
> > * Most questions are going to be very specific, usually hardware
> > related, as the forums are turning out to be, and it's getting harder
> > and harder to provide support.  So, I feel I need to let them know that
> > they would get a better response and better exposure, if they went to
> > #ubuntu or other official support channels.
> >
> > * How many people joining the channel looking for support are in the
> > U.S.?  Even if we get them excited about setting up a LoCo team, in the
> > U.S. or elsewhere, what do you think that percentage is?  I would
> > imagine slim, if none at all.  However, I'm willing to expose anyone to
> > LoCos, as that's where they're going to get most of their support.
> >
> > * I don't want #ubuntu-us to become a secondary support channel just to
> > ease the burden off of #ubuntu and other official support channels.  I
> > feel that if we start providing support to anyone who enters the
> > channel, that's exactly what it will turn into.
> >
> > Maybe I could be more friendly to people who join, but I want to let
> > them know that there are better resources to find the support they're
> > looking for than #ubuntu-us.  We're not too terrible busy, so I see no
> > reason why not to provide support, due to sheer boredom, other than what
> > I've outlined above.
> >
> > That's where I stand, anyway.  Glad you brought it up, though.  But I
> > really don't feel that I'm 'turning people away'.  I just want them to
> > get the support they are looking for, and #ubuntu-us may or may not be it.
> >
> > Thanks,
> >
> +--------------------------------------------------------------+
> > |Aaron Toponce               _  Join the ASCII Ribbon Campaign |
> > |OALUG President            ( ) http://www.asciiribbon.org     |
> > |http://www.aarontoponce.org X  Against HTML e-mail            |
> > |http://www.oalug.com       / \ Against proprietary attachments|
> > +--------------Best viewed with a monospace font---------------+
> >
> >
> > Christer Edwards wrote:
> > > I have been thinking about something lately concerning the #ubuntu-us
> > > channel.  We're pasting the "this is not a support channel" all over the
> > > walls, but why?  I see why initially, when there were two or three of us
> > > in there, but now we have a small army yet we're turning people away.
> > >
> > > recently, within the last week, some people have come in for help and we
> > > actually helped them (out of boredom?), and they ended up sticking
> > > around and getting interested in their teams.
> > >
> > > Why are we turning people away when they need help?  doesn't seem very
> > > 'ubuntu' to me anymore..
> > >
> > > Christer
> > >
> > >
> >
> >
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> >
> >
>
>
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