As promised, here's the list of useful links I used last night. I'll put them up on the wiki sometime next week, or somebody else could do it for me (hint, hint). How To Triage covers essentially what I covered: <a href="https://wiki.ubuntu.com/Bugs/HowToTriage">https://wiki.ubuntu.com/Bugs/HowToTriage</a> Help in finding the right package to assign: <a href="https://wiki.ubuntu.com/Bugs/FindRightPackage">https://wiki.ubuntu.com/Bugs/FindRightPackage </a> Canned responses (to save loads of time): <a href="https://wiki.ubuntu.com/Bugs/Responses">https://wiki.ubuntu.com/Bugs/Responses</a> My personal thoughts on canned responses (didn't actually present this site at the meeting): <a href="http://wolfger.wordpress.com/2007/12/16/canned-responses-a-great-and-a-terrible-thing/">http://wolfger.wordpress.com/2007/12/16/canned-responses-a-great-and-a-terrible-thing/</a> Knowledge base (what I've given you already plus more): <a href="https://wiki.ubuntu.com/BugSquad/KnowledgeBase">https://wiki.ubuntu.com/BugSquad/KnowledgeBase</a> Search for new, unassigned bugs not associated with any package (go confirm them and assign them to packages): <a href="https://launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=datecreated&search=Search&field.status%3Alist=NEW&field.importance%3Alist=UNDECIDED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&field.has_no_package=on"> https://launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=datecreated&search=Search&field.status%3Alist=NEW&field.importance%3Alist=UNDECIDED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&field.has_no_package=on </a> Search for incomplete bugs that have not been assigned to anybody (make sure they're really still incomplete. if they are, and no comment in 30 days, mark as invalid): <a href="https://bugs.launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=date_last_updated&search=Search&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&assignee_option=none&field.assignee=&field.bug_reporter=&field.bug_contact=&field.bug_commenter=&field.subscriber=&field.component-empty-marker=1&field.status_upstream-empty-marker=1&field.omit_dupes.used=&field.omit_dupes=on&field.has_patch.used=&field.tag=&field.has_cve.used=&field.has_no_package.used="> https://bugs.launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=date_last_updated&search=Search&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&assignee_option=none&field.assignee=&field.bug_reporter=&field.bug_contact=&field.bug_commenter=&field.subscriber=&field.component-empty-marker=1&field.status_upstream-empty-marker=1&field.omit_dupes.used=&field.omit_dupes=on&field.has_patch.used=&field.tag=&field.has_cve.used=&field.has_no_package.used= </a> Last but not least, monitor the growing mountain: <a href="http://people.ubuntu.com/~brian/graphs/">http://people.ubuntu.com/~brian/graphs/</a> -- Wolfger <a href="http://wolfger.wordpress.com/"> http://wolfger.wordpress.com/</a> AOL IM: wolf4coyot Yahoo!Messenger: wolfgersilberbaer