[ubuntu-us-mi] remote support

gib at juno.com gib at juno.com
Wed Jun 24 18:29:22 BST 2009


 
Hi, good to see you contribute.   If you are local to Detroit we would like to invite all of you lurkers to the regular meetings of some local groups.  See the web site :
http://www.mdlug.org  

---------- Original Message ----------
From: Chelsey Twigg <darth.indy at gmail.com>
To: Ubuntu Michigan Local Community Team <ubuntu-us-mi at lists.ubuntu.com>
Subject: Re: [ubuntu-us-mi] remote support
Date: Wed, 24 Jun 2009 12:43:45 -0400

I haven't ever used it, but I found this article: http://www.howtogeek.com/howto/ubuntu/kubuntu/enable-remote-desktop-vnc-on-kubuntu/

I'm usually a GNOME person m'self, so I've not had any experience with any KDE differences. I am, however, free tech support to all family and friends that use Ubuntu, and most of them live out-of-state

Also, for smaller problems that you know can be solved by a command or two, if you're able to IM with her, it's really easy to just have her copy/paste the commands and run them. Once you get them past the initial fear of the command line, it makes things so much easier than remote desktop, or "OK, click here... Then there..." I've been putting together a bash script, actually, for friends to run on new installs, to install Medibuntu, updates, and favorite tools.

Hope that helps!

P.S. I've been lurking on the list for a few months but never chipped in. So hi everyone!


On Wed, Jun 24, 2009 at 12:35 PM, Wolfger <wolfger at gmail.com> wrote:
Hey guys and gals. I've recently inducted a non-computer-geek into the
realm of Ubuntu users. She doesn't live too far away, which is why I
agreed to give her tech support gratis (hey... I *really* wanted to
rid the world of another virus-laden XP box!), but it would be much
easier if I could give support from the convenience of my home.

So... Does anybody here have experience setting this up? What tools
(preferably on the KDE side) are good for this? How complicated will
it be to do?

--
Wolfger
http://wolfger.wordpress.com/
http://twitter.com/wolfger
http://identi.ca/wolfger

The world is a mess, and I just... need to rule it.

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