cgregan at aptenix.com
Mon Mar 24 17:48:25 GMT 2008
I am going. Looks like fun!
Open Source Consultant/Founder
Aptenix LLC Desktop Solutions
New Market MD 21774
cgregan at aptenix.com
"Open source, open minds."
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Celeste Lyn Paul wrote:
> On Monday 24 March 2008 13:07:42 Chris Gregan wrote:
>> Let me know if there is any tips I can provide to the best way of
>> performing the testing. I have been a professional software tester for
>> 10 years and would be happy to help in any way.
>> Also, as the new MSG (Mobile Solutions Group) QA Engineer for Canonical,
>> if any of you have an Eee or the like and want to check out the latest
>> mobile OS for testing, feel free to contact me directly:
>> cgregan at canonical.com.
> Congratulations! (Are you going to UDS in May)
>> Chris Gregan
>> Open Source Consultant/Founder
>> Aptenix LLC Desktop Solutions
>> New Market MD 21774
>> cgregan at aptenix.com
>> "Open source, open minds."
>> This message is confidential, intended only for the named recipient(s) and
>> may contain information that is privileged or exempt from disclosure under
>> applicable law. If you are not the intended recipient(s), you are notified
>> that the dissemination, distribution, or copying of this message is
>> strictly prohibited. If you receive this message in error or are not the
>> named recipient(s), please notify the sender at either the fax address or
>> telephone number above and delete this message. Thank you.
>> Celeste Lyn Paul wrote:
>>> Chuck forwarded me the notes from last night and we talked a little about
>>> your idea for usability testing in the LoCo. I think this is a great
>>> idea if we plan it right. I added it as an agenda item for our next IRC
>>> meeting, but I also wanted to open the conversation up on the mailing
>>> What to test:
>>> Your first reaction is probably the installation process, but to tell you
>>> the truth Ubiquity has been tested to death. It has had two usability
>>> tests conducted on it and multiple UI reviews (I just submitted some UI
>>> bugs the other day). Unless the partitioning process changes much, I
>>> don't think there is much more we can learn. The developers just have to
>>> implement it all.
>>> I would suggest picking one of the Desktop Experiences the development
>>> team is focused on: https://wiki.ubuntu.com/DesktopTeam/Experiences.
>>> Doing this would also gain attention and support from Ubuntu.
>>> Once we figure out what we are going to test, I will write a testing
>>> script and whatever questionnaires we will use to gather data, in
>>> addition to the other documentation such as participant consent form.
>>> Who to test:
>>> Friends and family are probably the easiest audience to get a hold of,
>>> and the most diverse. We all have geek friends who might not yet use
>>> Linux or Moms who just need an email client and web browser.
>>> Before hand, I would suggest whoever is interested in moderating get
>>> together to run through the test and practice on each other. In theory,
>>> moderating is easy, but it can be intimidating the first time you do it.
>>> Also, I want to give you some pointers on how to interact with
>>> participants so you don't lead them to the answer, feel comfortable with
>>> them struggling with a task, and know how to help them go in the right
>>> I would also suggest we do this in teams of two. One person leads the
>>> participant through the script and the second person takes notes. Since
>>> the second person will most likely be in the same room, it will be very
>>> important that they sit off to the side or behind the participant and
>>> moderator to take notes. It is also very important they ONLY take notes
>>> and not talk with the participant, otherwise you get a double-teaming
>>> effect on the participants behavior.
>>> I would suggest a laptop with an external Monitor and keyboard. This
>>> will give us ultimate mobility but provide a level of comfort to the
>>> participant. If possible, also a KVM so an observer can sit and take
>>> notes without being interruptive.
>>> 1) Since it will probably be a friends+family recruit, we can just go to
>>> people's houses. The problem is that the LoCo member associated with
>>> that participant would have to be the moderator.
>>> 2) The library is another possibility. We could schedule a room and set
>>> up a computer. The benefit is that other people's friends and family can
>>> show up. The only problem is our participants will have to come.
>>> Even though this will probably be a friends+family recruit it is always
>>> nice to provide some kind of gift for the participant. Money is
>>> expensive for us and tacky for family, so I think the best bet would be
>>> to get CDs or swag as the gift. If this is the way we want to go, I will
>>> contact Ubuntu and see what they will give us.
>>> I hope this doesn't sound too hard, it is just a lot of careful planning.
>>> ~ Celeste
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