[ubuntu-us-ma] Business Plan of Action for Ubuntu Professional Support & Distribution

[Michael Curran]

I think we are in violent agreement.  Based on their website,
http://www.canonical.com/enterprise-services/consultancy/migration ,
my assumption is that they are targeting larger organizations, not 20
machine installs.  Though, since Canonical doesn't make mad-crazy
money on licenses like MS, they can't afford to hand off everything to
partners.

On Thu, Jun 10, 2010 at 3:07 PM, Martin Owens <doctormo at gmail.com> wrote:
> Even Microsoft doesn't do support on the ground level, they do channels
> support, preferred partners, other similar things.
>
> Of course maybe they'd pull people out of Lexington to do support on
> someone's 20 machine installation, but I doubt it very much knowing as I
> do the internals of Canonical.
>
> Support is a money maker, but it's also a burden in terms of staff and
> organisation. The more you can make of the ecosystem the better.
>
> Martin,
>
> On Thu, 2010-06-10 at 14:47 -0400, Michael Curran wrote:
>> If approached about on-site support for a major installation, I would
>> be surprised if Canonical could provide it.  I'd assumed that if GM
>> wanted to install Ubuntu on their servers, Canonical has the resources
>> to provide folks on the ground to support it.  Since support like that
>> is expensive for Canonical, they probably charge more than it than an
>> independent firm, but given the choice most mid to large companies are
>> going to ask Canonical first and if Canonical can't help the company
>> themselves, they'll take a referral.  On the smaller scale, with home
>> and small businesses and maybe smaller installations at larger
>> organizations, an independent firm has a better shot at providing a
>> cheaper option for on site support.
>
>
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