[DC LoCo] The Final Straw

[Daniel Chen]

On Wed, Sep 8, 2010 at 3:12 PM, Kevin Cole <dc.loco at gmail.com> wrote:
> Telling Less-than-Savviest
> End-user "It's not an Ubuntu issue..." is like Giant Foods telling
> customers that the problem with the bad cereal they bought from their
> store is Kellogg's problem.  Or Apple blaming an endemic problem on
> Intel or nVidia or whomever. Probably accurate (especially if the
> "bug" is reported by other customers at other stores), but not
> helpful, and almost certainly not going to stop the customer from
> rattling Giant's / Apple's chain more.

However, in the end "it being an Ubuntu issue" ultimately means that
developer resources are required to resolve the bug(s).  Whether the
resources are Canonical- (or Intel- or Red Hat-) or volunteer-driven
has differing semantics, so a basic starting point is providing more
helpful information up front when reporting the bug via an intuitive
interface.  Another point is providing a usable interface (or, at the
very least, procedure) to test fixes /that can only be made with
sufficient information/.  To return to the original post by Michael,
it would be helpful to at least provide the Launchpad bug reference.