[DC LoCo] Fw: Seeking IT Assistance

Sanjay Jain oss.cleveland at yahoo.com
Wed Dec 10 20:48:59 GMT 2008


Hi all,

Is anyone interested in showing Matthew (and the CSB School of Broadcasting) the light? and help them transition to FOSS (Free and Open Source Software)?

~sanjay



--- On Wed, 12/10/08, Matthew Grant <matthewgrant_2000 at hotmail.com> wrote:

> From: Matthew Grant <matthewgrant_2000 at hotmail.com>
> Subject: Seeking IT Assistance
> To: matthewgrant_2000 at hotmail.com
> Date: Wednesday, December 10, 2008, 11:02 AM
> Hi!
> 
>  
> 
> My name is Matthew Grant, and I received a recommendation
> to
> contact you from someone on the Cleveland Park list
> serv…OR, you were kind enough to contact me directly. My
> apologies for the mass email, but we are canvassing people
> who could help us, and we want to try and hit everyone
> quickly, and efficiently.
> 
>  
> 
> Quick history...I am the Chief Engineer responsible for
> Radio & TV Equipment at the CSB School of Broadcasting
> located in Crystal City
> in Arlington, VA. The IT guy we had several years ago set
> up our computer
> system using less than ideal parts and computers...through
> trial and error, and
> my old friend "The Internet" I have managed to
> keep the system
> running, and have even gotten out numerous jams over the
> years. I have learned
> a lot about Domain/Server Management, and IT stuff but in
> cases like this...I
> was just thrown for a loop.
> 
>  
> 
> Basically...we have a network set up with a domain...there
> is a main "Server" computer (Running Windows
> Server 2003) that we use
> to store data on (Audio Files for our students, etc) and
> that we all log into.
> We currently have 11 Computers (All Running Windows XP
> Professional) that log
> in to the server and access files on it, four of which have
> internet access, as
> well...The computers in general have been having sporadic
> issues accessing the
> network, both in having people log in, and accessing the
> files on the server
> once they do get logged in. The problem that prompted my
> email to the list serv
> was that our office manager couldn't access the
> printers on our network
> anymore...when I removed him from the Domain (By adding him
> to a workgroup,
> rebooting, etc) I was then unable to get him back on to the
> domain. He is working locally
> now, but whenever I try and get him to join up to a domain,
> I get the error
> that the domain isn't responding. 
> 
>  
> 
> Also, several other computers will let people log in, but
> when they go to access the desktop shortcut for folders on
> the network, it will
> ask for another username and password, and tell them that
> theirs isn’t working….
> 
>  
> 
> Now, to top it all off…yesterday our DSL went down
> throughout the school. It was working fine the day before,
> but now it is not.
> We contacted our provider (Verizon Business DSL) and they
> initially told us
> that they were having problems on their end with pinging
> us, but then the next
> day they contacted us, and told us they had done all they
> could on our end, and
> that they were getting a signal through correctly, and that
> a problem remained
> on our end.
> 
>  
> 
> Obviously it’s 2008, and we are a school that relies on
> our internet and our network to do business, and to
> instruct our students, so
> obviously this issue is important, and fairly urgent…
> 
>  
> 
> Please send along your rates for this type of service, and
> what your schedule looks like to help us out. Also, let me
> know if there are any other questions you have or
> information you may
> need.
> 
>  
> 
> Thanks for your time!
> 
>  
> 
>  
> 
> MATTHEW GRANT, Chief Engineer
> 
> CSB School of Broadcasting
> 
> 2170 Crystal Plaza Arcade #38
> 
> Arlington, VA  22202
> 
> 703.415.7600 t   703.415.0238 f
> 
> 202.302.1245 c
> 
> GoCSB.com
> 
> Get Connected At CSB
> 
>  
> 
> 
> 
> 
> 
> _________________________________________________________________
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