[CoLoCo] work/ticket tracking software

[David Overcash]

I'm really starting to consider just writing something for you Jim.  It
would probably take less than a few hours to be brutally honest.

Correct me if I'm wrong, but these are the qualities you are looking for:
- Ability to create "trouble tickets"
- Be able to assign tickets to individual users (either an admin assigns
them or a user can assign them to themselves, as defined by the admin)
- When a user logs in they see a page with the tickets assigned to them
- Users have the ability to close tickets assigned to them and can add a
comment explaining their solution or fix for the issue

If that's it, it really becomes simply a matter of two database tables and a
fairly simple PHP frontend.

I have to design a database for a class this semester anyways, actually
implementing it will probably just allot me extra credit.

Let me know if that's what you need,
David

On Jan 17, 2008 10:16 AM, Jim Hutchinson <jim at ubuntu-rocks.org> wrote:

> On Jan 17, 2008 2:01 AM, Chomafin <chomafin at gmail.com> wrote:
> > You may want to look into the vTiger CRM.  It seems like a pretty good
> > system, with built in accounting type information. Its got some time
> > tracking abilities, i think in module format.  Check out the email about
> > time tracking I have as well, might give you some ideas.
> >
>
> CRM software looks like something very different from simply
> troubleshooting ticket tracking. Request Tracker looks like the best
> option but I guess David can't easily install it without being onsite.
> If someone can/wants to install this I'd like to try it out.
>
> Thanks,
> -jim
>
>
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