<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> </head> <body bgcolor="#ffffff" text="#000000"> <pre wrap=""><big><big>Hey guys, I might have something you might be interested. A friend of mine works for a staffing company and they have a couple full time positions open. Please call him ASAP today if you are interested. His name is Paul 630-725-4739</big></big> </pre> Alexian Brothers needs 3 additional Level 1 Help Desk representatives. The 3 people we have there now are doing a great job and they are moving them onto the hospital floors for desk side support. Two of the three people we have there now are referrals and I’m hoping we can come up with a couple more before Thursday.   They are looking to get people started ASAP. They can start with drug screen and background pending.   <ul style="margin-top: 0in;" type="disc"> <li class="MsoNormal" style="">Looking for three (3) Level I Help Desk candidates to start as soon as Thursday 6/24. </li> <li class="MsoNormal" style="">They anticipate the project to go through the end of October– this could change as the project progresses. </li> <li class="MsoNormal" style="">Candidates will spend the first week training with the Manager </li> <li class="MsoNormal" style="">Candidates will be taking Level I calls, triaging, documenting and opening a ticket in Numara Footprints and escalating to Level II if they can not resolve the issue </li> <li class="MsoNormal" style="">Must have familiarity with Windows XP, Windows 2000 is a plus </li> <li class="MsoNormal" style="">Candidates must have a basic to intermediate knowledge of Office 2007, Outlook, PowerPoint, and most importantly Excel (must know more than the average person calling the help desk): GroupWise e-mail support a plus. </li> <li class="MsoNormal" style="">Great communication skills; Must be able to walk callers through a solution over the phone – remote access capability will be limited </li> <li class="MsoNormal" style="">Candidates will be spending 100% of their day taking phone calls and documenting tickets and must be very comfortable in this role </li> <li class="MsoNormal" style="">Regular volume of calls is 175-200 calls a day between existing staff (3-5 people), but increased call volume is expected. </li> <li class="MsoNormal" style="">Hours: 8:30am-5pm for training week, Help Desk operates from 6:30am-6:30pm and candidates must be flexible with start time. Most likely to start at 6:30am or 7am. </li> <li class="MsoNormal" style="">Eight (8) hour work day with a 30 minute lunch (cafeteria onsite or brown bag it).  No anticipated overtime. </li> </ul>  Pay = $14 - 16 / hour </body> </html>