<div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Michael - it is standard practice for you to respond to the list not direct to your responder.</div><div>The reason for this is so others can follow the thread and perhaps learn and/or contribute.</div><div><br></div><div>In what follows I have assumed your printer is connected direct to your ubuntu device or across wifi. If your printer is connected direct to your router then there could be router issues.<br></div><div><br></div><div>First, let us determine that your system is up to date. Inside a terminal issue the command sudo apt update followed by sudo apt upgrade. Those 2 commands will bring us to the latest state.<br></div><div>Next establish whether cups is installed.</div><div>Best way is to issue this command inside a terminal session</div><div>sudo apt install cups</div><div><br></div><div>Your system will either respond "cups is already the newest version....." or it will say it is not installed or not at the newest version</div><div><br></div><div> If it is not installed then issue the command sudo apt install cups. If you install cups - best to shutdown system and reboot. Try printing after reboot.</div><div><br></div><div>If cups is installed then issue these commands <br><pre><code>sudo apt-get install cups --reinstall
sudo service cups restart<br><br></code></pre><pre><code><font face="arial,helvetica,sans-serif">Then try printing again.<br><br></font></code></pre><pre><code><font face="arial,helvetica,sans-serif">If none of the above works establish whether you have a /atc/cups/cupsd.conf file<br> and if not issue these commands<br><code>sudo cp /usr/share/cups/cupsd.conf.default /etc/cups/cupsd.conf
sudo service cups restart</code><br><br></font></code></pre><pre><code><font face="arial,helvetica,sans-serif">Hope that helps.<br></font></code></pre><pre><code><br></code></pre></div></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, 31 Dec 2018 at 19:44, michael <<a href="mailto:michael.penllergaer@btinternet.com" target="_blank">michael.penllergaer@btinternet.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p>Ubuntu provides the printer driver, 16.04 is my O/S. The device
is detected, shows has installed, but a print request produces the
cups message. Samsung only provivide a "quick-start-guide" owners
manual which might provide more information, is 300 pages long, a
toner-cartridge full. Analysis shows toner cartridge is "full". I
have exhausted all possibilities, is the "sudo apt install cups"
terminal input needed, please. I'm lost !<br>
</p>
<div class="gmail-m_1201087343809622607gmail-m_8545249802702620450moz-cite-prefix">On 31/12/2018 13:12, David Goldsbrough
wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Have you installed the latest driver for this
printer? How did you install/add the printer to your device?
What application are you using that produces your error?<br>
<div>
<div class="gmail_quote">
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<br>
Message: 4<br>
Date: Sun, 30 Dec 2018 22:25:33 +0000<br>
From: michael <<a href="mailto:michael.penllergaer@btinternet.com" target="_blank">michael.penllergaer@btinternet.com</a>><br>
To: <a href="mailto:ubuntu-uk@lists.ubuntu.com" target="_blank">ubuntu-uk@lists.ubuntu.com</a><br>
Subject: [ubuntu-uk] Samsung M2070 cups problem<br>
Message-ID: <<a href="mailto:6fac7f8d-0d6d-fdda-7f77-01b4f1273bfe@btinternet.com" target="_blank">6fac7f8d-0d6d-fdda-7f77-01b4f1273bfe@btinternet.com</a>><br>
Content-Type: text/plain; charset=utf-8; format=flowed<br>
<br>
New printer, print request returns "Cups server error,
there was an <br>
error during the cups operation". <br>
"Client-error-document-format-not-supported" Printer is
new, same <br>
problem I had with a Kyocera (now removed). Any
suggestions please, is <br>
"sudo apt install cups" necessary as well ? Tks.<br>
<br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 5<br>
Date: Mon, 31 Dec 2018 00:21:50 +0000<br>
From: michael <<a href="mailto:michael.penllergaer@btinternet.com" target="_blank">michael.penllergaer@btinternet.com</a>><br>
To: <a href="mailto:ubuntu-uk@lists.ubuntu.com" target="_blank">ubuntu-uk@lists.ubuntu.com</a><br>
Subject: Re: [ubuntu-uk] Samsung M2070 cups problem<br>
Message-ID: <<a href="mailto:223d30f2-4995-2b40-c239-6638739914c4@btinternet.com" target="_blank">223d30f2-4995-2b40-c239-6638739914c4@btinternet.com</a>><br>
Content-Type: text/plain; charset=utf-8; format=flowed<br>
<br>
Sry, O/S for my Samsung M2070 is Ubuntu 16.04<br>
<br>
On 30/12/2018 22:25, michael wrote:<br>
> New printer, print request returns "Cups server
error, there was an <br>
> error during the cups operation". <br>
> "Client-error-document-format-not-supported" Printer
is new, same <br>
> problem I had with a Kyocera (now removed). Any
suggestions please, is <br>
> "sudo apt install cups" necessary as well ? Tks.<br>
><br>
<br>
<br>
<br>
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