Hi Gareth You don't say how long ago you bought it or exactly how you bought it, but you may be able to cancel your order and return it under distance selling regulations, see <a href="http://www.adviceguide.org.uk/england/consumer_e/does_the_distance_sale_cooling-off_period_apply_to_you.htm">http://www.adviceguide.org.uk/england/consumer_e/does_the_distance_sale_cooling-off_period_apply_to_you.htm</a> Even if you cannot take advantage of this, it is worth others noting that you can get this right to return something you just don't like provided you decide quickly enough Tony <div class="gmail_quote"> On 4 October 2012 15:54, Gareth France <<a href="mailto:gareth.france@gmail.com" target="_blank">gareth.france@gmail.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> I was thrilled when I recently got a brand new laptop for the 2nd time in my life. It's a budget model but I figured with 4Gb DDR3 and a 500Gb HDD it was a massive improvement over my ageing dell which had only a 60Gb drive. The new machine was a catalogue purchase where they listed it as simply having a Pentium processor. I joked at the time that this either means they were too lazy to type i3 or that it comes with a processor from 1995! It is a Packard Bell EasyNote TK85. Little did I know how right I was! The performance is a joke! Playing music in Banshee while browsing web pages leads to light skipping. Using certain sites firefox greys out and freezes every 30 seconds or so! It's just not coping. I never ran Windows on it, wiping the drive before it completed the first boot was extremely satisfying, however having realised a friend's Acer 5733z is literally identical, all bar cosmetic changes to the trackpad, power button etc, it got me thinking. They haven't complained about anything on their machine. Both have the Pentium P6200 processor. I'm running Ubuntu 12.04 32 bit on there at the moment. I was wondering if someone could suggest a distro which is less podgy to install and see if that works any better. Thanks Gareth </blockquote></div>