<div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">What does this tell you? :) I'm happy to help people file bugs and help gather the "right" information to make them the best bugs they can be. The easiest way to file bugs is most often dropping to a terminal and running the following:- ubuntu-bug unity (replacing "unity" with whatever package has the issue) Then follow the prompts on the screen. Cheers, - -- Alan Pope Engineering Manager </blockquote></div> It tells me that people are far too up themselves to consider that new people don't already know the routine. It also tells me that new users are being put off from getting involved by a small minoritity's attitude. I'm talking about quite some time ago now and Ubuntu behaves very differently these days. The fact my system is currently rather unwell and is actually able to tell me the problems it's experiencing have already been reported makes the problems I mentioned here far less important.