<br><br><div class="gmail_quote">On 24 June 2011 10:03, Gordon Burgess-Parker <span dir="ltr"><<a href="mailto:gbplinux@gmail.com">gbplinux@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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On 24/06/2011 08:52, Sean Miller wrote:
<blockquote type="cite">On 24 June 2011 08:45, Gordon Burgess-Parker <span dir="ltr"><<a href="mailto:gbplinux@gmail.com" target="_blank">gbplinux@gmail.com</a>></span>
wrote:<br>
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<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
As an example - in a quoted UK IT sector company, we (the
Group Finance Dept) decided that we wanted a reporting tool to
sit on top of JD Edwards, our ERM software. After research we
decided on Hyperion which is (or was 15 years ago) one of the
best in the business. So we bought it. The IT dept flatly
refused to install it because we (the Finance Dept who needed
to USE it) hadn't consulted them first...!!!!!!!!!!</blockquote>
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I bet you'd have been pissed off if the IT Department had
decided to take it upon themselves to prepare the annual
accounts without telling you... swings and roundabouts... if
the management accountants are going to evaluate, install and
support software why have an IT department at all?<br>
<br>
I'd have not been amused either...<br>
<br>
Sean<br>
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Not so. How can the IT dept evaluate a FINANCIAL reporting
application? Especially an internationally-recognised market leader?
The IT dept is a SERVICE dept. If the MD says "I want such and such
a software because I think we can benefit from it, the IT dept
shouldn't throw a hissy fit just because the MD didn't consult them
about what software HE wants - they should buckle down and install
it.<br>
</div>
<br></blockquote><div><br></div><div><br></div><div>As a grizzled sysadmin I have to disagree entirely. What happens when the software stops working and the IT department is expected to fix it? The IT department is there to provide a service but they can't provide it if they don't how to support it.</div>
<div><br></div><div>There is a balance to be had: I'm not sure if this is still the case, but BT and other former subsidiaries were still providing Windows XP and Internet Explorer 6 as the standard build on new desktop machines a couple of years ago with very locked down machines, to the point where it does actually prevent people from doing work, but ton the other hand you really don't people installing torrent software to download last night's Coronation Street (yes, that's extreme but the middle is neither of those).</div>
<div><br></div><div>s/</div><div> </div></div>-- <br>Twitter: @sfgreenwood<div>"Is this your sanderling?"<br></div><br>