<html><head><style type="text/css"></style></head><body><div style="font-family:"Times New Roman", serif;font-size:12pt"><DIV><BR></DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">> From a purely non OS perspective of this, are you using the same network cable as your husband? just to be sure.<BR>> You say it has ethernet connections, is it a router as well or do you have to switch the cable? If you have to switch the cable, are you rebooting > the modem when switching over?<BR><BR><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">On the old modem we just used one USB cable, and swapped it between PCs. <BR> </DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt"></DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">On the new one, we've added a router, which seems to be compatible with cable as it's working OK on the XP machine. We each have an ethernet cable to the router, and then there's a cable between modem and router. I'm sure all the cables are OK, as I've swapped them around and the XP machine always works.</DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt"></DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">What I really don't follow is the activation - the new modem was activated through the XP machine, as Virgin techs don't have a crib sheet for Linux or Firefox. Is that why my Ubuntu machine won't work? Because the modem thinks the XP machine is the only valid machine that can use it?</DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt"></DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">TIA</DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">Dianne</DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt"></DIV><DIV style="font-family:times new roman, new york, times, serif;font-size:12pt">I'd forgotten how slooowwww some OS's can be!</DIV></DIV></div><br> </body></html>