<br><br><div class="gmail_quote">On Sun, Apr 13, 2008 at 1:57 PM, James Mansion <<a href="mailto:james@mansionfamily.plus.com">james@mansionfamily.plus.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="Ih2E3d">Chris Rowson wrote:<br>
> If I had 10 servers I wouldn't pay $27,500 for email/telephone support<br>
> covering only the operating system.<br>
><br>
</div>I suspect that if you knew what the inside of a datacentre looked like,<br>
you'd feel differently <br></blockquote><div><br>I work in an organisation which has a deployed base of probably 400 or so servers as a senior technician. I have some idea about what a datacentre looks like.<br><br>If memory serves me correctly, complete server support from an organisation like Hewlett Packard with on site engineer response for hardware faults (includes parts) costs about $900 or so post warranty. That's why I suggested a price of $2,750 seemed pricey for OS (and as Al says repo) support over the telephone.<br>
<br>
Having got that out of the way, I'll thank you all for your input. As Alan suggests I'll email Canonical and ask for costings.<br><br>Chris<br></div></div><br>