[ubuntu-uk] Packard Bell, what wonderful support!

Phill Whiteside PhillW at Ubuntu.com
Thu May 9 18:27:41 UTC 2013

[1] https://help.ubuntu.com/community/rsync

On 9 May 2013 19:27, Phill Whiteside <PhillW at ubuntu.com> wrote:

> For updating a backup, rsync[1] may be of help. (I'm a tester so use zsync
> but I believe that is better tuned for us updating iso's as it has a
> separate link). Rsync is pretty much ideally suited for you need. It will
> only update files that need updating.
> Regards,
> Phill.
> On 9 May 2013 19:04, pete smout <psmouty at live.com> wrote:
>> On 09/05/13 18:46, Gareth France wrote:
>>> On 09/05/13 18:38, William Anderson wrote:
>>>> On Thu, May 9, 2013 at 11:53 AM, Gareth France
>>>> <gareth.france at gmail.com> wrote:
>>>>> I thought I would just bring the experiences I'm having with Packard
>>>>> Bell /
>>>>> Acer to everyone's attention. I've been unhappy with my laptop since
>>>>> the day
>>>>> I got it and it seems to be falling apart very rapidly. I have been
>>>>> trying
>>>>> to get it looked at but it's like pulling teeth!
>>>>> Oddly enough linux hasn't been the biggest stumbling block. Anyway, if
>>>>> anyone fancies a giggle the entire conversation with them is logged
>>>>> on my
>>>>> blog page:
>>>>> http://cliftonts.co.uk/**cubuntu/?p=209<http://cliftonts.co.uk/cubuntu/?p=209>
>>>> After reading this, it looks like you've had a fairly typical
>>>> experience: you've engaged outsourced frontline support for a low-tier
>>>> electronics manufacturer, and you've wandered outside the bounds of
>>>> their scripts.  When dealing with a box shifter like Packard Bell, the
>>>> easiest way to get a result is conform as much as possible to their
>>>> requests and get the machine shipped off as soon as possible
>>>> (preferably covered by a home and contents or business asset policy).
>>>> If you can send it back with a relatively stock OS install, even
>>>> better.
>>>> And I'm afraid I agree with Liam here.  If the data on the laptop (one
>>>> which you readily admit is "junk") is of any material importance to
>>>> you or your business, get it backed up by whatever means necessary.  I
>>>> personally use a mixture of rsnapshot (for my Ubuntu servers) and Time
>>>> Machine (for my Mac desktops/laptops) to give me a comprehensive layer
>>>> of recoverable backup data.  If you're unable to invest in a hard disc
>>>> to drop data onto, have you considered a bunch of DVD-Rs?  Or perhaps
>>>> you'd be able to temporarily borrow a USB HDD, or USB-SATA adapter and
>>>> a regular 2.5"/3.5" drive, from a fellow IT type?  Perhaps someone on
>>>> list has some spare kit they could punt your way?
>>>> Also, you're concerned about retaining your data to run your business
>>>> - how will you access the data if the laptop is gone?  If you're
>>>> planning to use the Dell you mentioned, do you literally have 500GiB
>>>> used on your Packard Bell?  If it's all in $HOME, do a du -sch ~ - if
>>>> the answer is < free capacity of Dell computer, sorted!  If not, see
>>>> borrowing tips above!
>>>> Re: the phone number, just search for Acer on saynoto0870.com - there
>>>> are several hits which match or closely match the number you mentioned
>>>> in your blog post.
>>>> I think you're unnecessarily making a rod for your own back here when
>>>> some creative thinking could help you.  Rather than asking us to
>>>> giggle at a bunch of hapless support monkeys being forced outside of
>>>> the scope of their limited frontline support capabilities, ask the
>>>> community to help you out! :)
>>>> -n
>>>>  I'll be using a desktop for the duration the machine is away. I have
>>> been looking at incremental backup solutions. What I'd like to do is
>>> setup a system where it connects to an FTP server and only backs up the
>>> data that has changed since last backup. Something I would trigger
>>> rather than scheduled as I'm on mobile broadband and would need to do
>>> backups whenever I was near a proper broadband connection. I've found
>>> quite a few solutions which 'sort of' do this as I'd like but most don't
>>> cut it and some simply refused to connect to my server. Do you have any
>>> suggestions which may help?
>> Script it (simple google search will help if you dont know how!) ignore
>> the bit about cron- that will automate, just click the file to execute when
>> connected by b/b
>>  Bad customer service is something which really winds me up and you have
>>> hit the nail on the head there. This is the customer service equivalent
>>> of painting by numbers. The collection has been arranged now and fingers
>>> crossed they will fix it. I know that my laptops always take quite a
>>> pounding but I can only think of one other which faired this badly, made
>>> by a company called Hi-Grade. I really don't expect a machine to be
>>> virging on unusable after only 8 months, regardless of how cheap it is.
>> I know what you mean but as with most things these days it's all run at
>> the 'lowest common denominator' which does mean some compromise on your
>> part :)
>> Pete
>> --
>> ubuntu-uk at lists.ubuntu.com
>> https://lists.ubuntu.com/**mailman/listinfo/ubuntu-uk<https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk>
>> https://wiki.ubuntu.com/**UKTeam/
>> --
>> <https://wiki.ubuntu.com/UKTeam/>https://wiki.ubuntu.com/phillw

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