[ubuntu-uk] Packard Bell, what wonderful support!

[Gareth France]

On 09/05/13 15:13, Liam Proven wrote:
> On 9 May 2013 12:14, Gareth France <gareth.france at gmail.com> wrote:
>> I don't have anything 500gb in size to do a full backup onto
> I am sorry, but - WTF?
>
> And you call yourself an IT technician? If you don't have anything to
> backup onto, you're not a pro.
>
> Secondly, any pro with 10% of a clue wouldn't buy Packard Bell and
> wouldn't buy from Dixon's, but that is by the bye.
>
> Thirdly, your disk is almost certainly not 100% full and therefore you
> don't need ½TB of space.
>
> Fourthly, their request for the unit complete is entirely reasonable
> and by both refusing to call them, *and* refusing to supply the
> machine entire and intact, you are being very unreasonable. Having
> read your transcript, they seem to be doing everything to cooperate
> while you refuse to. You are refusing to honour the terms of the
> warranty, and as such, they are under no obligation to help you.
>
>> and I'm not
>> comfortable handing out my business' data at all.
> So back it up - obviously as a pro, you'd have 3 full backups anyway
> -- grandfather/father/son and all that -- but make another one for
> safety - and remove it before returning the machine.
>
>> I am confident a hard disk
>> would not cause an overheating issue like I am experiencing and even if it
>> did then that can be addressed once no other issue is found.
> You're asking for a warranty repair. /They/ decide the fault, not you.
>
>> Their main reason for wanting the drive appears to be so that they can run
>> their (no doubt windows only) diagnostic software on it.
> This is perfectly reasonable and fair. That is the OS that they
> supplied, as well.
>
>> And my biggest
>> issue with this is that by setting themselves up with nothing but expensive
>> phone numbers
> This is drivel. It took me 5sec to find their geographical number. You
> are playing foolish games.
>
>>    I've been having this month long conversation with them which
>> quite frankly would take less than 5 minutes over the phone.
> So stop playing silly buggers and phone them.
>
>>   I really do
>> have better things to do with my time.
> Not from your transcript, you don't.
>
>> Especially when I spend an entire day
>> in waiting for collection only to find they haven't given me the account
>> number for it!
> You are being beyond unreasonable with them. I cannot blame them at all.
>
> --
> Liam Proven • Profile: http://lproven.livejournal.com/profile
> Email: lproven at cix.co.uk • GMail/G+/Twitter/Flickr/Facebook: lproven
> MSN: lproven at hotmail.com • Skype/AIM/Yahoo/LinkedIn: liamproven
> Tel: +44 20-8685-0498 • Cell: +44 7939-087884
>
I have used saynoto0870 and got nowhere. Calling the numbers listed 
resulted in me being told to use the website support, which I have been. 
I have been an IT technician however insulting my technical ability 
based on my financial circumstances is unfair. I chose this laptop 
because it was the only one I was able to obtain at the time and I'm not 
in the position to spend 'a hundred quid' on a hard drive. That does not 
make me a poor technician by any means.