[ubuntu-uk] Dixons/PC World response .....

pete smout psmouty at live.com
Thu May 9 10:09:12 UTC 2013

On 09/05/13 10:51, Tyler J. Wagner wrote:
> On 2013-05-09 10:39, Gordon Burgess-Parker wrote:
>> I find it very interesting that nearly four years ago, when I bought my
>> Toshiba Netbook with Ubuntu Remix from Dixons, they were selling like hot
>> cakes, far better than the equivalent Windows machines.
>> Then suddenly, overnight, they disappeared. Now what retailer would remove
>> a best-selling line instantly like that, /unless /there was some sort of
>> external pressure to do so? ;-(
> Hanlon's Razor: "Never attribute to malice that which can be adequately
> explained by stupidity."
> Regards,
> Tyler
Perhaps it was the inability of the staff to provide effective support, 
I would suggest that the earlier offer of training made by Victor is the 
way forward, but this must come down from 'on high' as many of the store 
based 'managers' seem to lack the confidence / ability to make a 
decision for the benefit of their customers. Perhaps now that LINUX is 
becoming more 'mainstream' now is the time to apply pressure to the top 
of such monolithic organizations.

Note I have found my local 1 man band PC supplies store to be far more 
helpful, and if he does not know he takes my number and does some 
research and gets back to me (good 'ole customer service is not dead!).
I hope to build a good enough relationship with him that we can get a 
small rack of Ubuntu install cd's in his shop soon! (I have convinced 
him to try it on his old(er) laptop rather than throw it away as it wont 
run WIN 8! this conversation only happened last week!

I will keep this list posted on any progress I make.



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