[ubuntu-uk] Sorely disappointed with U1 Music Store

[Bill Baker]

On Sun, 2013-04-14 at 16:59 +0100, Alan Pope wrote:
> So in short, you _assumed_ that your card was declined for some reason
> and began the purchase again, then _assumed_ that Canonical would
> shrug off the problem to 7digital?
I assumed nothing at first other than that there had been a problem,
maybe even mine [mistype of card number etc.] - so I retried from
scratch as the retry option failed as well. [When does "retry" not mean
retry?]

> How about giving us the benefit of the doubt. Sometimes stuff breaks
> and you need to contact support to fix it.
"Dear support - can I have my money made available again."
I gave a great deal of "benefit of doubt" - that's why I assumed the
error may have be mine.  That is why I retried. Had the actual "problem"
been described better than "an error has occurred" - that would have
been:
- confidence supplying
- trust provoking
- prevent a thought of fraud & instantly checking banking account
- and finding out the payments had been put to account
Just "an error has occurred" is as useful as a sunbed in the sahara.
> 
> Googling for "ubuntu one support" turned up
> https://one.ubuntu.com/help/contact/ as the first hit. "Our support
> team will respond as soon as possible during normal business hours
> (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT)"
I didn't need to Google for my bank account - my bank didn't need to
Google for whether or not payments had been requested but I am pleased
to know the support team work such hours. 
> 
> So unfortunately it looks like you'll have to wait for tomorrow for 
> someone to have a look at it. Next time though try not to assume the 
> worst eh? :)
Ermmm - in a financial transaction, there is worse than money requested
with no goods able to be supplied?  I am all for giving the benefit of
the doubt. I gave even more benefit of doubt in hoping that by now [48
hours later] the request to account had been reversed - it hasn't.

As suggested I will wait until Monday - when I may get home early &
alert enough to deal with problem at source.  
May I request a favour?  For the benefit of others, 
Under what should I file this bug?  
Ubuntu, Ubuntu One, RhythymBox, 7Digital?
[I know what I would like to file it under, but that would help nobody]

May I also thank Simon & James for their replies.  Helpful advice &
opinion from you both as well - thanks.

-- 
Cheers [& still disappointed],
Bill B. [SuperEngineer]

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