[ubuntu-uk] Sorely disappointed with U1 Music Store

[Alan Pope]

On 12/04/13 20:40, SuperEngineer wrote:
> I have just been trying to purchase an download from U1 Music Store.
> When it should have started downloading I got "an error has occurred"
> instead.
> [It doesn;t actually help with what the error is!] So I assumed "hmmm,
> must have got card number wrong or some other numpty detail"...
> So having re-entered all from scratch [v. carefully]... same error & no
> indication as to why - just "an error has occurred".
> All links on the "click here" might as well have been answered by the
> single sentence "fooled you!"
>
> ...AND THE WORRYING BIT....
> my bank account has now been debited with two pending purchases exactly
> matching the failed Ubuntu One Music Store amounts.
> Whilst I know the obvious answer is "but we don't deal with that side,
> that's 7digital Ltd's problem.


So in short, you _assumed_ that your card was declined for some reason 
and began the purchase again, then _assumed_ that Canonical would shrug 
off the problem to 7digital?

How about giving us the benefit of the doubt. Sometimes stuff breaks and 
you need to contact support to fix it.

Googling for "ubuntu one support" turned up
https://one.ubuntu.com/help/contact/ as the first hit. "Our support team 
will respond as soon as possible during normal business hours (Mon-Fri 
8AM - 5PM CST, 15:00 - 22:00 GMT)"

So unfortunately it looks like you'll have to wait for tomorrow for 
someone to have a look at it. Next time though try not to assume the 
worst eh? :)

Cheers,
-- 
Alan Pope
Engineering Manager

Canonical - Product Strategy
+44 (0) 7973 620 164
alan.pope at canonical.com
http://ubuntu.com/