[ubuntu-uk] update/upgrade issues and help - was12.04 has locked me out of my account

Gareth France gareth.france at gmail.com
Fri May 4 16:34:56 UTC 2012

On Fri, May 4, 2012 at 4:58 PM, Alan Pope <alan.pope at canonical.com> wrote:

> Hash: SHA1
> On 04/05/12 00:59, Barry Drake wrote:
> > On 04/05/12 08:19, Alan Pope wrote:
> >> What specific investigations have led you to believe that update
> >> manager is the issue? I'm not trying to labour the point, but
> >> just illustrate that one mans fix is another mans cop-out.
> >
> > The specific issues were very often missing data, programs that
> > had worked before the upgrade and either had been removed druring
> > the upgrade or were broken.
> Ok, so this can be caused by numerous reasons, often times not
> update-manager's fault as such, but the state of the system before the
> upgrade started. For example sometimes people remove critical packages
> from Ubuntu and then when they try to upgrade it all falls apart
> because some crucial component is missing - like the "ubuntu-desktop"
> metapackage.
> One interestingly useful command which 'fixes' many issues relating to
> bits missing is this:-
> sudo apt-get update
> sudo apt-get install ubuntu-desktop^
> (note the caret on the end). This causes apt to attempt to install the
> ubuntu-desktop task which pulls in everything needed for the current
> release. It's surprising how many times this actually pulls in
> critical components that the user has inadvertently removed in the past.
> > But a lot of problems caused by compiz crash etc were fixed by
> > getting the user to change to 2D.  A bit messy as many users had
> > opted for no password at login ....  most of those were able to get
> > the login method changed OK and opt for 2D.
> >
> Unity and compiz crashes can often be attributed to users messing with
> compizconfig-settings-manager or sometimes just bugs. I find dropping
> to a shell (CTRL+ALT+F1) and issuing this command often helps reset
> things back to normal:-
> unity --reset &
> > The reason I looked at Ubuntu answers in the first place was simply
> > to see where people are told to go on the Ubuntu website.  If that
> > is no longer the best place to go for help, the website ought to
> > reflect that surely?
> >
> It's a matter of opinion really. Everyone has their favourite support
> site, be that mailing lists, irc, askubuntu, answers, forums.. Each to
> their own. Personally Askubuntu beats all of them for numerous reasons.
> Cheers,
> - --
> Alan Pope
> Engineering Manager

Very useful stuff. I'll be adding these to my knowledgebase.

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