[ubuntu-uk] 12.04 has locked me out of my account

Barry Drake ubuntu-advertising at gmx.com
Fri May 4 07:08:54 UTC 2012

On 03/05/12 23:22, Alan Pope wrote:
> I find this response very frustrating. It's not only inaccurate but it 
> means we'll never get to the bottom of the problem, so can never find 
> out how to fix it. If everyone just re-installed the OS whenever the 
> wind changed direction we'd end up with a significantly worse OS as a 
> result.

Alan - I accept that my response on this list was unhelpful and 
inappropriate and for that I apologise.  The folk I've been helping out 
on the Ubuntu answers pages are for the most part hardly able to 
understand the commandline and are initially angry.  Telling them to 
edit their ~/.whatever.conf file is going to confuse and make them 
really angry.  Most of them are very happy to re-install because it is 
so easy and quick.  Yes, I agree it doesn't teach us anything if we 
handle it that way - but it does get satisfied customers.

OTOH the questions I've been fielding are entirely due to a borked 
upgrade using the update manager.  There really does seem to be a 
problem there.

Regards,        Barry.

Barry Drake is a member of the the Ubuntu Advertising team.

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