[ubuntu-uk] Unity is not working.

[Liam Proven]

On 22 February 2012 13:43, Kris Douglas <krisdouglas at gmail.com> wrote:
> Hello,
>
> Linux Mint is higher in the rankings than Ubuntu.
> I have just come off the phone with a customer, we write web
> applications and we prefer they use Google Chrome because we're
> planning to write a plugin and all sorts, but that is irrelevant.
>
> This customer called in, asked if he could install chrome on his new
> Ubuntu desktop. I thought, "Great, another Ubuntu user in the world".
> I got him to open Firefox and download TeamViewer (we have a premium
> license) so I could show him how to install Chrome. We went through
> the stages, got it installed and working, but then, he asked where to
> open TeamViewer. He said "It's not on the desktop icons down the left"
> and I directed him to open the applications menu "What applications
> menu?".

There *is* no applications menu in Unity.

There are various ways to accomplish what you want. The simplest would
have been to tell him to press the Windows key and type "teamviewer"
then hit return.

Instead, it sounds like you do not know the correct terminology to use
and are unable to describe to a remote user, using non-specialist
language, what you want him to do.

I too am a technical support specialist (among other things) and I too
remotely do telephone support for Linux users. In this instance, I am
afraid that I have to say that it sounds to me like the problem here
is nothing to do with Ubuntu or the user, it was your inadequate
language skills being unequal to the task of telling him what to do -
or your personal Ubuntu skills being insufficient in that you did know
know what he needed to do yourself.

-- 
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