[ubuntu-uk] I'm new

Paula Graham pmgazz at gmx.co.uk
Thu Jul 28 08:48:40 UTC 2011


No, sorry, no details - but I'll probably speak to her later so I'll ask 
her - and let her know that a process has kicked off and that people 
care :)

Thanks,
Paula

On 27/07/11 12:56, Matthew Daubney wrote:
>
> Hi Paula,
>
> I don't suppose you know this persons irc nick? We can have a look in 
> the logs and see where we went wrong.
>
> Thanks,
>
> Matt Daubney
>
> On Jul 27, 2011 12:41 PM, "Paula Graham" <pmgazz at gmx.co.uk 
> <mailto:pmgazz at gmx.co.uk>> wrote:
> > On 24/07/11 18:19, Alan Bell wrote:
> >> On 24/07/11 10:58, a.hunter at visuality-group.co.uk 
> <mailto:a.hunter at visuality-group.co.uk> wrote:
> >>> Hi!
> >>>
> >>> I'm new to all this, but been reading the discussions coming in
> >>> through the emails. Is it just me, or is there some sort of petty
> >>> argument going on? Am I reading it wrong?
> >>>
> >>> Love to all!
> >>>
> >>> Alex.
> >>>
> >> Welcome Alex,
> >>
> >> there is indeed a long email conversation going on, I assume you are
> >> referring to the "Re: [ubuntu-uk] Um, why am I blocked from
> >> #ubuntu-uk" thread which actually isn't about anyone specific being
> >> blocked from the channel, it was accidentally set to only allow
> >> registered users for a few hours and is back to open access now. We
> >> generally try to keep this mailing list and the IRC channel polite and
> >> constructive at all times. This is community support, which means we
> >> all help each other, there is no dividing line between those helping
> >> and those needing help with an issue, and we all have access to the
> >> same information. Sometimes there is no immediate solution to a
> >> problem, which can cause frustration from time to time, but we do try
> >> to point people in the right direction to find a solution to their
> >> problem.
> >>
> >> Alan.
> >
> > Apropos - and sorry, don't want to whinge to people who're freely 
> giving
> > their time - but thought you'd want to know - I just got an email from
> > one of the people we taught last week to come to the IRC channel for
> > help because BT can't help her as they don't support Linux. This is 
> what
> > she said (and by "forum", she means IRC):
> >
> > "The chap on the Ubuntu forum who's responded to my plea for help has
> > just given me technical jargon answers I simply don't understand and
> > he's putting me off Ubuntu."
> >
> > This woman is by no means an idiot but she's left a larger 
> organisation,
> > where she had tech support, to start her own non-profit and now has to
> > DIY - she was pretty enthusiastic about Ubuntu at the session we did 
> and
> > the welcome she got on IRC at the session was great - so she has gone
> > ahead and installed her own laptop. But she's bringing the laptop back
> > here for a Fossbox volunteer to look at. It sounds like it's a simple
> > problem with wifi on a BT hub - but she has no prior understanding of
> > networks so she needs simple step-by-step support.
> >
> > This isn't the first time someone boomerangs off Ubuntu-UK back to
> > Fossbox wailing that they don't understand what's been said to them. I
> > know it's often frustrating having to explain the most basic things to
> > people and translate to plain English, but that's what it takes to get
> > beyond the techie-sphere with Ubuntu . . .
> >
> > Again, don't want to carp about the fantastic work done here - I don't
> > know if it's an issue to lose people this way but thought you'd want to
> > know the feedback I get here.
> >
> > Paula
> >
> >
> > --
> > ubuntu-uk at lists.ubuntu.com <mailto:ubuntu-uk at lists.ubuntu.com>
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
> > https://wiki.ubuntu.com/UKTeam/

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