[ubuntu-uk] Upcoming job opportunity

Matthew Daubney matt at daubers.co.uk
Tue Dec 20 10:37:52 UTC 2011


I have an upcoming job opening for someone to essentially do the
technical support for a small company in Aldermaston. The technical
support process at the moment is that the problem lands on my desk and
I try and sort it out while doing other things. As the business has
grown this has now become a very dumb way of doing things and it would
be your job to take the problem away from me and design the processes
for dealing with support problems as they arise, and documenting them
when they do! You'll be part of a small team of developers where
decisions can be made relatively quickly and help is just a nerf dart

Support would be your main task, dealing with problems from resellers
installing high performance NAS systems in video environments. Site
visits will be required at times, mostly in the London area.

90% of the problems you deal with will be down to the end users
network, so a knowledge of networking is a must. Internal training
will be given where required. Most of the code we produce is written
in python, parts of it using django, and you may be expected to write
small patches to fix issues when they arise. A knowledge of python is
essential, but training can be given when necessary. You wouldn't be
expected to deal with the majority of problems on your own for the
first couple of months, but learning quickly is pretty essential and
documenting things as you learn them would help me immensely.

Aside from the what the job entails, the company is a rapidly growing
manufacturer of high speed storage devices for the video industry. We
have developed custom solutions for several high profile clients, all
using various forms of Linux. Internally we use a mixture of Mac and
Linux systems (all the dev stuff is done on Linux, but the sales
people seem to like their macs for some reason).

If you would like any more information, feel free to drop me an email
off list at matt at gblabs with co in the uk :) <stupid spam>. This
hasn't been 100% confirmed yet, but if we find the right person it
will become confirmed very very quickly!

-Matt Daubney

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