[ubuntu-uk] [SUGGEST THREAD IS CLOSED] (was Re: Ubuntu/Linux is still not an OS for the masses - discuss)

Matthew Macdonald-Wallace matthew at truthisfreedom.org.uk
Wed Oct 13 17:38:27 BST 2010

On Wed, 2010-10-13 at 17:08 +0100, John Matthews wrote:
> To be honest with you, its pissed me off you bought up that thing about 
> contacting people in the middle of the night. I have not done that on 
> here, or the ubuntu group, so I know there is only one reason for you to 
> have bought that up. That is out of order, its nothing to do with you. 
> It explains a hell of a lot though. Out of order.

OK, I'm not a moderator on this list, however I am a member of the
community and I'm sure I'm not the only one that is worried about where
this email thread is going.

Before someone invokes http://en.wikipedia.org/wiki/Godwin%27s_law and
we end up as a community of these:
http://slash7.com/2006/12/22/vampires/ I'd like to respectfully suggest
to all involved that the list below is a fair summary of the current
situation and that we all log what ever bug reports are required, work
to fix them where we are able and move on before someone says something
that they really regret.

1) New users of Ubuntu are sometimes intimidated/concerned/hacked off by
the fact that they have to install the operating system themselves and
it does not come preconfigured in the same way that Windows does.

2) Existing users of Ubuntu can (and I'm as guilty of this as anyone
else!) sometimes forget that it isn't straight forward to install Ubuntu
onto a PC if you've not done it before.

3) Regardless of which Operating System you eventually settle for, there
are issues involved when installing on to certain hardware and sometimes
the correct drivers for the operating system you have chosen don't work
in the way that you expect (personally, I believe that this applies
equally to Windows, Mac and Linux).

4) Whilst "File a bug report" is often a (valid) first response to
someone posting to the list about a hardware issue, it is (in my view)
useless unless it is accompanied by - at the very least! - a link to a
step by step guide on _how_ to file a bug report.

5) All to often in the Linux community as a whole (and even though I
hold this as true, I know I'm going to upset a lot of people with this
one!) there is an attitude (or at least a perceived attitude) of "What
do you mean you don't know how to do that?!!! Are you thick or
something?!!! I can do it, you should be able to as well!" which does
not help us when we try to encourage people who are less familiar with
Linux to adopt it and only fuels the Fear Uncertainty and Doubt (FUD)
spread by commercial businesses with a vested interest in watching Open
Source fail.

I have left more mailing lists than I care to mention as a result of
watching the communities fall apart - I don't want to see Ubuntu-UK fall
apart... :(

My thoughts on (and hopefully the end of!) this matter.

Kind regards,


Matthew Macdonald-Wallace
matthew at truthisfreedom.org.uk

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