[ubuntu-uk] Viral Videos - Who's actually interested?....Just another thought....

[Bruno Girin]

On Wed, 2010-02-03 at 10:24 +0000, Johnathon Tinsley wrote:
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> John Matthews wrote:
> > I am getting excited and worked up with the rest of you about the 
> > impending rush on  advertising Ubuntu to get more people to use it, plus 
> > the courses that are being set up, but I seem to remember getting my 
> > little netbook, with Linux Lite on it, that was sold by one of the large 
> > electronics companies on the high street. The guy there said to me, you 
> > know you will bring it back dont you. Everybody else has, they cant 
> > connect to their internet. I heard a lot about Linux computers being 
> > taken back because people couldnt work out how to use them, the  shops 
> > didnt even ask what was up in the end, they just  credited them.  That 
> > was last year.
> > 
> > Has anybody thought about how they are going to make it so that it can 
> > be easier to set the machine up, when its first opened? Plus, has 
> > anybody thought, who and how if there is an increase in Linux users, a 
> > help format is going to be set up, so that people can get immediate 
> > help, if needed, because it will be immediate help that people will 
> > want, not sometime later, but there and then, they wont wait, and its no 
> > good saying, 'those of us who are on these forums and e-mail groups have 
> > other jobs and we do this for nothing, that wont be good enough'. people 
> > wont accept that. You could be doing Ubuntu a world of good, with all 
> > this new advertising and enthusiasm, but you could ruin it for good, if 
> > there is no sufficient help after sales.
> > 
> > Just a thought.
> > 
> 
> Should we create a helper program, with a launcher on the desktop, (or
> favourites list in UNR) which offers to guide users through the basics
> of getting their system online, and then getting help from the ubuntu
> community?
> 
> It would have to be quite comprehensive to deal with the UK standard
> types of internet connectivity, wifi keys, ethernet cable, adsl modem, etc..

What about contributing to the Ubuntu manual project [1] to help it make
it into Lucid?

There's also an interview of Ben Humphrey who is behind this initiative
in the latest newsletter [2]

[1] https://wiki.ubuntu.com/ubuntu-manual
[2] https://wiki.ubuntu.com/UbuntuWeeklyNewsletter/Issue178

Bruno