[ubuntu-uk] My dead 'Linux Certified' machine
rob at esdelle.co.uk
Tue Jun 16 15:56:06 BST 2009
Sean Miller wrote:
> On Tue, Jun 16, 2009 at 2:44 PM, Rowan<rowan.berkeley at googlemail.com> wrote:
>> So I have dropped them an email asking if I can bring it in for repair.
> Sounds like a good move!
> Be sure to feed back to here what it turns out to be...
> These LinuxCertified people don't sound particularly helpful, btw.
> If they're in the States (as I assume they are?) then perhaps they're
> not bound by UK and European law and they can sell laptops that die
> weeks after being delivered and then say to the "victim" that it's
> nothing to do with them?
> Sounds very poor practice to me.
> Have you thought about writing to the Linux Foundation alerting them
> to how the "Linux" brand is being used? Who knows... Linus might even
> turn up to fix it for you...
It's certainly worth a try getting in touch with them. As far as I know
Linux is a trademark of the Linux Foundation and I would assume they
don't like the trademark being brought into disrepute.
I'm sorry to hear about the problems with your laptop, I guess part of
the risk of buying from abroad is the warranty. I know some laptop
manufacturers (generally the big ones such as Toshiba) will repair the
machine worldwide (not sure if that is standard in their warranty or if
you have to pay extra for that peace of mind) but others will just
support the machine from the region it was bought in (I believe Acer are
like this, they will only honour warranties on machines bought in Europe
if they are dealt with in Europe).
Hopefully anyway you'll get a good outcome. I'll keep my fingers
crossed for you, although in future I guess it might pay to buy a
machine in the UK from a UK based supplier (be it a Linux specialist
such as EfficientPC.co.uk or LinuxEmportium.co.uk or just a Windows
based laptop from Comet or somewhere and install Linux yourself).
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