[ubuntu-uk] Broadband and hosting reccomendations

Sean Miller sean at seanmiller.net
Thu Jun 4 10:02:10 BST 2009

I was with Pipex before I moved and have had great trouble cancelling
them - they keep billing me at the old address, despite written
confirmation I'm no longer there and receiving any service. Their
computers say "if you don't pay we'll cut you off" and their call
centre won't acknowledge that if I'm not there I DON'T CARE if they
do, as they already did.  It's a nightmare - and the "cancellation
line" is a premium rate number which doesn't get answered for 30
minutes "You are in a queue - we will get to you when we will, but in
the meantime please be assured that your 20p/minute contribution to
our Christmas Party is very important to us".

So avoid Pipex/Tiscali like the plague for now.  Wife is with Talk
Talk and appears to be happy, so perhaps the Carphone Warehouse will
improve their service - or perhaps they'll destroy Carphone Warehouse.
 That is to be seen.

I am with BE Broadband (http://beunlimited.co.uk) now and I'm getting
speeds in excess of 8mbps (I've paid only for the 8mbps option,
apparently the line could do 16mbps) for about £12.50/month and I'm
very happy.  They tried to charge me a connection fee but I phoned
them on their freephone number and they apologised profusely and
refunded them - that's customer service!!


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