[ubuntu-uk] Configuring Virgin cable modem

[dianne reuby]

When I installed Ubuntu two years ago, it picked up my ntl/Virgin cable modem immediately. The modem was using a USB connection.

Last week the gas company dug up the pavement and managed to break my Virgin cable and, as the Virgin engineers found today, also concrete over the break. While they're waiting for their colleague with the pneumatic drill to visit, they've set up a temporary connection and also given us a new modem as ours was very old. However it only has ethernet connections - this is working fine on my husbands XP, but not on Ubuntu (8.10 installed or 8.04 LiveCD). My ethernet controller is  Realtek RTL-8139/8139C/8139C+

I've tried to configure using the terminal PPPoE instructions (sudo pppoeconf), but I get:

"Sorry, I scanned 2 interfaces, but the Access
Concentrator of your provider did not respond. Please
check your network and modem cables. Another reason  
for the scan failure may also be another running pppoe
process which controls the modem."

The two interfaces it lists are eth0 and pan0.

The Network Connections icon shows "Requesting network address from wired network" then "No network connection". I'm sure the ethernet cable is OK as a light comes on when it's plugged in, and Ubuntu keeps trying to connect.

I've got two entries on the network connections - Auto Ethernet which has no MAC info - "Connect automatically" is ticked. The second entry is Auto eth0 where the MAC info is different from modem. "Connect automatically" and "System setting" are both ticked on this one. Both are set to Automatic DHCP. Trying to edit MAC info on these simply creates another entry with no MAC address.

Virgin of course don't support Linux (or Firefox!) - they could only tell me that the PC should pick up the IP address from the modem, it's not assigned.

And we don't even use gas ...

If anyone can give me info on solving this I'd be grateful. I'm running 8.10.

TIA
Dianne


      
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