[ubuntu-uk] Press Release Idea: "Free support on selected Tescos PCs from Ubuntu UK"

Dougie Richardson ddrichardson at btinternet.com
Sun Oct 21 20:49:46 BST 2007


Hi Alan,

On Sun, 2007-10-21 at 20:35 +0100, Alan Pope wrote:
> There is nothing that says "we" have to do site visits at all. "Free"
> support could be via the traditional methods such as forums, irc and
> mailing list.
> 
> If you built a relationship with a customer and said you would like to
> make a site visit and charge them for that then that's entirely up to
> you.

Fair enough. I must admit that thanks to my ISP's new anti spam measures
I may well have missed parts of this discussion.

> But we already _do_ provide such support.
> 
> https://answers.edge.launchpad.net/~alanpope
> 
> There for example you can see some support questions I have either
> commented on or answered. This is free. This is support.

That's of course true, however if we are saying we support Tesco
customers with their new PC then we need realise that may new users may
expect this support in the same manner as they would from Tesco.

Such users would not necessarily be of the type that has made a
conscious decision to go open source.

While I think it's a great initiative I think we need to actually get a
hold of one of these machines and check it out. 

> We have one:- http://uk.ubuntuforums.org/

I know, but it is as prominant on the front page of the forums as Dell's
support forum?

Cheers,

Dougie




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