[ubuntu-uk] Linux mysteriously broke my computer!

Alan Pope alan at popey.com
Thu Nov 1 15:21:28 GMT 2007

Hi Alec
On Thu, 2007-11-01 at 14:55 +0000, Alec Wright wrote:
> I phoned Evesham tech support, and they immediately said it was a
> windows driver problem. When I told him it didn't have windows on it,
> but had Linux on it, he put me on hold for a few minutes. When he got
> back, he told me that he couldn't fix the HARDWARE problem because it
> runs Linux. He told me to reinstall windows and phone back... Well
> that's gonna be fun when it cant stay on for more than five seconds...
> Just thought you guys might be interested

I had a similar issue some time ago. I have a Dell XPS laptop which
started to exhibit some screen corruption during the boot screen (the
Dell logo you see before the OS starts). 

I called Dell and the guy told me to re-install the video driver. I told
him that the problem occurred prior to the OS loading. Despite me
explaining that this problem happened before the drivers were loaded
they still had to follow their script.

I hung up and called back a while later and told them that I had tried a
"different driver" (which I had - I tried the nv driver rather than the
nvidia driver in xorg). I also took photos and made them available on my
website to show that the issue isn't a software one.

They eventually invoked maintenance and I got an engineer out to fix the
machine (which involved replacing the video card on the laptop).

I have also reported a problem with my Mesh desktop PC which were
hardware problems. They also asked me to do windowsy type things which I
either refused or lied about.

The fact is that these people are not setup to support Linux. As such
you sometimes need to be creative and very very careful what you say. 


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