[ubuntu-uk] What do non-techies like the most about Ubuntu?

Alan Pope alan at popey.com
Mon May 21 13:02:46 BST 2007

Hi Norman,

On Mon, May 21, 2007 at 11:16:51AM +0100, norman wrote:
> On Mon, 2007-05-21 at 10:39 +0100, Alan Pope wrote:
> > On Mon, May 21, 2007 at 09:00:08AM +0100, norman wrote:
> > > and not too time consuming a process. Horror upon horrors, the scanner
> > > does not work any more and the machines no longer link to the printer.
> > > Now tell me, what am I to do?
> > 
> > Visit this site and create one support ticket for each problem you have. One 
> > for the printer, one for the scanner and one for pan.
> > 
> > Detail the make and model of the printer/scanner and what you used to do 
> > that made it work and how it now doesn't work. Detail any error messages you 
> > receive.
> > 
> > http://answers.launchpad.net/ubuntu/ - If you are not already registered, 
> > then click the link at the top right to register. Once registered come back 
> > to that page and click "Ask a question" in the top left.
> I am quite happy to do this if you can give a really good reason why I
> should.

You sent a mail to a loco team list complaining that 3 things we broken with 
your upgrade. Your mail was sent in reply to another mail, mid way through a 

The visibility by skilled people who can help you solve this issue is 
therefore minimal. So the chances that someone might respond will be low. 
However now we are talking about it I am sure someone will reply.

The answer tracker I pointed you to is a support system on Launchpad. It is 
part of the Ubuntu infrastructure. There are a number of people who 
subscribe to the answer tracker and receive all the support requests that 
come in. They spend their time answering exactly the kinds of questions you 

> Perhaps I should have added to the first paragraph in my
> original post that I have been reporting bugs and making, what I hope
> were useful comments, for more 2 1/2 years. I am not one to name drop
> but, if you want a little more background, I suggest you look up Daniel
> Silverstone who is my son.

I am not entirely sure what relavence that has to the issues you are having.
> The problem with the scanner has been reported time and time again by
> many users of different scanners. I believe the bug was known to the
> developers even before 7.04 was released. I have been lead to understand
> that the scanner problem may not be resolved before the next Ubuntu
> release. If true this is not good enough and leaves a very bad taste.
> The use of the scanner is for work not an intellectual exercise.
> The printer problem is well known internationally and has occurred
> before when changing from one Ubuntu to another. This was solved in the
> past, the 'how to' publicised but has happened yet again. So much for
> reports being noted.
> As for Pan, this has been well discussed and details have already been
> publicised. If you want more detail have a look at ubuntu-users list.

None of that was included in your original mail. Sorry if I was led to 
believe that you had an unresolved problem. I was merely trying to direct 
you to a support system that might help you resolve them.

Of course I would like to help.


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