[ubuntu-uk] What do non-techies like the most about Ubuntu?

Alan Pope alan at popey.com
Wed May 16 07:40:45 BST 2007

Hi Matthew,

On Wed, May 16, 2007 at 07:26:14AM +0100, Matthew Macdonald-Wallace wrote:
> I realise that this isn't personal, so I'll jump in with my thoughts  
> again... ;)

Phew. I realised that someone could take my last mail badly if they read it 
before having their first food/coffee/cigarette/brandy of the day. :)

> produce a fix, I'm told that I'm not allowed to deploy it because it  
> hasn't been tested.

Good point. I wonder if those in power would have the same attitude if it 
were *their* PC that was exhibiting the problem ;)

> 4) Clear your temporary internet files

Oooh, good one, I'd forgotten that chestnut!

> Google simply do not work.  An example of this is the current issue I  
> and about 20,000 other across the globe have encountered with SVCHost  
> causing the CPU to run at 100%. 

o/ Me included. One of my customers provides me with a Windows laptop to 
remotely administer their system. I booted up on Monday after a week away 
from work and did exactly what you said. I walked away and it was fine a 
couple of hours later after the updates had applied and it had rebooted 

> By contrast, in Edgy I was frequently receiving an error with  
> Gnome-Settings-Demon failing to start and hogging my CPU on startup.   
> I found on the Ubuntu forums the fix: apt-get update/upgrade and it  
> started working immediately.

Of course Linux isn't perfect, there are times Linux and Ubuntu apps break 
and there may be some difficulty getting them fixed. One big difference (to 
get back on topic ;) ) between Linux and Windows I find is accessibility of 
the developers.

I can go online and via irc can contact one of a number of developers 
personally (if they don't mind), if I report bugs or contact a mailing list 
often the developers themselves respond. I contrast this with the Windows 
world where I find many armchair experts voicing their opinion of problems, 
but I rarely stumble upon a developer.

Last week I attended UDS which was (as the name suggests - Ubuntu Developer 
Summit) a developer overload. Over a hundred Ubuntu (and upstream) 
developers in one place! There were a few occasions where I asked someone 
"who'd be the best person to help me with XYZ?". I got passed to a couple of 
people and very quickly (like within a minute or two) I was sat down talking 
to someone who could really help me. Does that exist in the Windows world?


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