[ubuntu-uk] What do non-techies like the most about Ubuntu?

Matthew Macdonald-Wallace matthew at truthisfreedom.org.uk
Wed May 16 06:08:55 BST 2007

Quoting Chris Rowson <christopherrowson at gmail.com>:

> I thought it'd be interesting to find out what it is that impresses
> new non-techie users the most about Ubuntu.

I work on a helpdesk as a day job supporting windows 2K/XP and an  
AS/400.  Most of our users know how to use a computer to get their job  
done and that's it.  Any errors at all (from "my computer won't switch  
on" to "the internet's gone down!!!!") are reported to us and we  
basically tell them (after three, 1...2...3) "Have you tried switching  
it off and back on again?" which, as it's windows, usually fixes the  

One of our users who I can only describe as completely non technical  
(she keeps doing house keeping on her "My Documents" folder and then  
wondering why she can't locate files in the same place they were  
before!) picked up a recycled PC from us the other day without an  
operating system as we don't have licenses for that kit any more.

Quick as a flash, as soon as she had left the room I sent her an email  
telling her about Ubuntu.  I sourced a copy of Feisty for her and she  
installed it without any issues, including the Internet Setup.  She  
then passed this PC to a charity who are using it for their daily work  
without an issue.

So, to answer the question, the non-techies that I've spoken to like  
Ubuntu for ease of use, quick installs and the fact that thinks "just  


Matthew Macdonald-Wallace
Group Co-Ordinator
Thanet Linux User Group
matthew at truthisfreedom.org.uk
GPG KEY: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xFEA1BC16

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