[ubuntu-uk] [vorian at ubuntu.com: Face to Face support on the Ohio
dave at ubuntuwire.com
Wed Jun 6 13:14:54 BST 2007
On Wed, 2007-06-06 at 09:19 +0100, Chris Rowson wrote:
> > Yes I guess what we could really do with is some sort of webpage which
> > would allow us to track support issues and to see which have been
> > resolved . If only there was some widely used Voice over IP software
> > which enables us to make calls which could be recorded and which could
> > be provided on spec 
> Services like sipgate allow a voice message to be left when the
> 'phone' isn't answered. Sipgate can then email the voice message in a
> .wav format to any email address you specify.
If were looking at doing it this way, then why not host our own Asterisk
server. We could then have a 'Ring Group' that volunteers could
sign-in/out of 'include me' status.
The 'ring group', could work by 'call all users registered', round robin
or remembers who last answered the call and pushes to next on the list.
If nobody is online / or answers, then the call is passed to voicemail
that could either be emailed to a select group - or uploaded to a
'tracking system' online.
A support volunteer could sign in either via VOIP (ekiga, SIP phone etc)
or could call somebodies normal telephone number. Outbound trunks are
very reasonably priced.
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