[ubuntu-uk] getting help

Matt Medland matt.medland at gmail.com
Mon Jan 29 16:43:02 GMT 2007

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Robin Menneer wrote:
> Neil
> I agree with all you say and following from your direction, I see that
> from the map there are eleven LUG people in West Cornwall which need
> looking at for help.  Yes, I know that there is nothing to beat sitting
> together at the machine but what I am looking for is a sort of informal
> but real insurance for someone contemplating LInux that he is not just
> casting himself adrift away from Windows homeland into a wilderness of
> no man's land.  And an ever open welcoming phone line is a good start.
> regards
> Robin
> On 1/29/07, *Neil Greenwood* <neil.greenwood.lug at gmail.com
> <mailto:neil.greenwood.lug at gmail.com>> wrote:
>     On 29/01/07, Robin Menneer <robinmenneer at gmail.com
>     <mailto:robinmenneer at gmail.com>> wrote:
>     > Caroline
>     > Sorry for your troubles.  Just looked up LUG for West Cornwall
>     only to find
>     > that there is no active group in Devon, let alone Cornwall, let
>     alone West
>     > Cornwall.  If all these experts really want Ubuntu to take off,
>     they must
>     > realise that ivory towers exist in all walks of life.  Location is
>     not so
>     > important as someone who is prepared to sit on the end of the
>     phone for an
>     > hour or two talking for free in words of one syllable to a thick and
>     > desparate idiot on the other end.  And happy to start with:  "Have you
>     > plugged in to the mains ?"  Then and separately: "Is it switched
>     on ?"
>     > Perhaps some national roster so that someone's available all the
>     time, with
>     > fall-backs if busy.
>     > Regards
>     > Robin
>     >
>     Regarding Devon and Cornwall, try www.dclug.org.uk
>     <http://www.dclug.org.uk>. Don't know why you
>     couldn't find them on the lug website, but I just found it in Linux
>     Format. I think someone who's involved with the Devon and Cornwall LUG
>     is on this list too.
>     I think the big difference between having phone support and someone
>     available in person is for the sort of problem Caroline (the Original
>     Poster) was having, where a machine won't even boot. It's much easier
>     being able to see the messages rather than having them described over
>     the phone... as I know from trying to support my Mum's Windows PCs.
>     Hwyl,
>     Neil.

I can verify DCLUG's existance, though I don't post often (if ever
really). They seems very helpful from what I've read.


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