[ubuntu-uk] getting help
Matt Medland
matt.medland at gmail.com
Mon Jan 29 16:43:02 GMT 2007
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Robin Menneer wrote:
> Neil
> I agree with all you say and following from your direction, I see that
> from the map there are eleven LUG people in West Cornwall which need
> looking at for help. Yes, I know that there is nothing to beat sitting
> together at the machine but what I am looking for is a sort of informal
> but real insurance for someone contemplating LInux that he is not just
> casting himself adrift away from Windows homeland into a wilderness of
> no man's land. And an ever open welcoming phone line is a good start.
> regards
> Robin
>
> On 1/29/07, *Neil Greenwood* <neil.greenwood.lug at gmail.com
> <mailto:neil.greenwood.lug at gmail.com>> wrote:
>
> On 29/01/07, Robin Menneer <robinmenneer at gmail.com
> <mailto:robinmenneer at gmail.com>> wrote:
> > Caroline
> > Sorry for your troubles. Just looked up LUG for West Cornwall
> only to find
> > that there is no active group in Devon, let alone Cornwall, let
> alone West
> > Cornwall. If all these experts really want Ubuntu to take off,
> they must
> > realise that ivory towers exist in all walks of life. Location is
> not so
> > important as someone who is prepared to sit on the end of the
> phone for an
> > hour or two talking for free in words of one syllable to a thick and
> > desparate idiot on the other end. And happy to start with: "Have you
> > plugged in to the mains ?" Then and separately: "Is it switched
> on ?"
> > Perhaps some national roster so that someone's available all the
> time, with
> > fall-backs if busy.
> > Regards
> > Robin
> >
>
> Regarding Devon and Cornwall, try www.dclug.org.uk
> <http://www.dclug.org.uk>. Don't know why you
> couldn't find them on the lug website, but I just found it in Linux
> Format. I think someone who's involved with the Devon and Cornwall LUG
> is on this list too.
>
> I think the big difference between having phone support and someone
> available in person is for the sort of problem Caroline (the Original
> Poster) was having, where a machine won't even boot. It's much easier
> being able to see the messages rather than having them described over
> the phone... as I know from trying to support my Mum's Windows PCs.
>
>
> Hwyl,
> Neil.
I can verify DCLUG's existance, though I don't post often (if ever
really). They seems very helpful from what I've read.
Matt
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