question regarding feedback of launchpad translation suggestions

[Tom Davies]

Hi :)

I think this is part of a wider problem in Launchpad and one i have complained 
about to no avail on a few previous occasions.  Now that the Translators Team 
are becoming aware of the problem i have some hope of this getting resolved as 
you folks seems to be one of the more effective and "can do" teams.  It's really 
something that needs a dev working alongside someone who has a lot of tact and 
diplomacy skills which are not necessarily skills vital to being a good dev.

When people write to Launchpad Answers or bug-squad it would be "good practice" 
(from a customer relations point of view) to send an automated response just to 
let the person know their question/bug-report has been received.  It seems that 
many devs hate auto-responses on principle but they are better equipped to deal 
with a total lack of response where many people contacting Launchpad may be 
completely new to OpenSource Forums and may just decide that Windows support is 
better.

Currently the only auto-response from Launchpad Janitor is a very rude note sent 
15days later and the note says something like "We cannot be bothered to deal 
with your question.  Go away".  Which i feel is a little bit negative and has 
been written up in external, mainstrem press as a reason why some people try 
Ubuntu once and then go back to Windows.  I think if we have not been able to 
help with a question or bug-report then we should let that person know of other 
sites that they could try instead, such as 

http://www.linuxquestions.org
http://www.ubuntuforums.com

Many regards from
Tom :)






________________________________
From: Oier Mees <oier89rider at gmail.com>
To: ubuntu-translators at lists.ubuntu.com
Sent: Tue, 24 August, 2010 17:09:48
Subject: question regarding feedback of launchpad translation suggestions

Hello everybody,
I know I am not the first one with this issue but I would like to know if 
anybody is working on providing some sort of feedback for people who do 
translation suggestions on Launchpad. Some sort of optional notification when 
the suggestion gets reviewed would be great because otherwise they can think 
that their suggestions are ignored and feel that they are wasting their time. 
Besides an option to inform them about what kind of mistakes they are making for 
instance would also be good, but I don't know how could this fit without 
introducing too much clutter in the UI.
Regards,
Oier Mees



      
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