[Bug 1344093] [NEW] Empathy unable to open instant message to a specific contact.

[JaSauders]

Public bug reported:

I am using Empathy with Google Talk under Ubuntu 14.04. With one
specific contact I cannot open the instant message. I can double click
all day or simply highlight them and hit enter, but nothing works. Other
contacts however open up right away.

The user in question that I was trying to message later informed me that
he had the same thing happen. In his case, the instant message was in
another workspace. It seems as if Empathy and/or Unity is not respecting
the different workspaces in this case, as clicking on the name should
redirect you to the workspace in which the instant message resides.

In my testing just prior to submitting this bug report, I had nothing on
other workspaces, and I STILL was unable to message this person. This
morning was a fresh boot of my system, and I had not touched workspaces
since, so anything that was hung up should have been cleared if it was
workspace related.

Interestingly enough, as I had the entirety of this bug report typed out
and I was about to hit submit, I decided to delete my Google account and
re-add it. Unfortunately, this is a common occurrence with Empathy for
other reasons, but I did so again just now, and clicking the contact in
question as notated above now works. What is it that is continually
breaking that requires users to consistently remove and re-add their
accounts to maintain connectivity/messaging functionality?

As of now, Empathy is not able to 'function' so I have to use other
messaging applications, but I would be more than happy to test anything
necessary.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: empathy 3.8.6-0ubuntu9.1
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Jul 18 11:36:50 2014
InstallationDate: Installed on 2014-02-03 (164 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
SourcePackage: empathy
UpgradeStatus: Upgraded to trusty on 2014-04-17 (91 days ago)

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

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https://bugs.launchpad.net/bugs/1344093

Title:
  Empathy unable to open instant message to a specific contact.

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